Terms of use

1. Who these are with

This website is operated by Lumina Frontier AG, a company entered in the commercial register of the Canton of Zurich under the number CHE-292.281.776. By using the site you agree to what is on this page.

2. What this website is

The product pages describe Lumina and let you try a demonstration. Licensing Lumina requires a separate agreement. The report landing pages also offer individual PDF reports for purchase.

If your hotel goes on to use Lumina, that is a separate written agreement between your company and ours. Nothing on this website changes that agreement, and where the two ever disagree, the signed agreement wins.

A paid report is a one-time purchase in the language and at the price shown on its landing page and Stripe checkout. After confirmed payment, the download is available on the return page and we send a download link to the email entered at checkout. If you need help receiving the file, contact us using the address below and your order reference.

3. The Grand Concierge demonstration

The Concierge on this site is a demonstration. Give it a public web address and it will read that page and write something about it, so you can see what the work looks like before you talk to us.

• Give it a public page. Do not paste anything confidential, anything behind a login, or anybody's personal data.
• Only submit a page you are entitled to submit. If it is not your website, you are telling us you have the right to have it read.
• It writes with a language model, so it can be wrong. Read what it produces before you rely on any of it.
• It is not the product. What a licensed hotel gets comes from that hotel's own connected material and runs through checks and an approval gate the demonstration does not have.

4. What you give us, and what stays yours

Anything you type or say to the demonstration stays yours. We use it to produce your answer and nothing else. We never use it to train a model, ours or anybody else's.

Text the demonstration writes about your hotel is yours to keep and to use, with or without us. There is no licence to sign and nothing to attribute.

How we handle personal data, and which suppliers process it, is set out in the privacy notice.

We also count visits to this website. What that means, and how to switch it off, is in the privacy notice.

5. What is ours

The Lumina name and mark, and this site's design, text, photography and code, belong to Lumina Frontier AG. Read it, quote it with a credit, send the link to a colleague. Please do not copy the site wholesale or pass our material off as your own.

Other companies' names and marks appear here only to say something true about them, and they remain the property of their owners.

6. Fair use of the endpoints

The demonstration costs us real money for every question, so please use it the way a person would. Do not script it, scrape it, run it through a proxy farm, or try to get past the rate limits. We may slow down or block a client that does, without warning.

7. No warranty on a demonstration

This website and the demonstration are provided as they are. We do not promise that the site will always be available, that a page will read correctly, or that anything the demonstration writes will be accurate, complete or suitable for publishing. Treat it as an example of the work.

8. Liability

To the extent the law allows, Lumina Frontier AG is not liable for indirect or consequential loss arising out of your use of this website or the demonstration, including lost profit or lost business. Nothing here limits liability for intentional wrongdoing or gross negligence, or any other liability that Swiss law does not permit to be limited.

9. Law and courts

Swiss law applies, without its conflict of laws rules. The courts of Zurich, Switzerland have jurisdiction. If you are a consumer in the EU or the UK, this does not take away the protections of your own local law.

10. Lumina in ChatGPT, Claude and other assistants

Lumina can be added to an AI assistant, such as ChatGPT or Claude, to help you choose a hotel. Its answers are information to help you decide, not an offer, a booking or a promise about your stay.

• Facts and prices carry the date they were read, and they can change. Check them with the hotel, or with your travel agent, before you book.
• Lumina does not sell rooms or take bookings or payments. Any booking is between you and the hotel or the seller you choose.
• Use it for your own trips and for your clients’ trips. Do not use it to copy Lumina’s guide in bulk or to get past its limits.

What the assistant sends to Lumina is handled as described in section 9 of the privacy notice.

Sections 7 and 8 apply to Lumina in an assistant as they do to the demonstration: it is provided as it is, and our liability is limited as set out there.

11. Changes

We may update this page. The date at the top says when it last changed, and the version you agreed to is the one that was published when you used the site.

Contact

Lumina Frontier AG, c/o Stiftung Technopark Zürich, Technoparkstrasse 1, 8005 Zürich, Switzerland. UID CHE-292.281.776. marco.dicesare@luminafrontier.ai