Raffles London spa day: Guerlain prices and access
A Raffles London spa day suits guests who want a treatment with a proper swim: booking at least 90 minutes of Guerlain treatment gives access to the 20 m pool, vitality pool, sauna, steam room and relaxation lounge for up to 2 hours beforehand. A 90-minute Deep Muscular Massage costs £310 on the current brochure read on 16 October 2026; treatments run daily from 10am to 7pm, and shorter appointments need their own access enquiry.
Source checked 16 October 2026: Raffles London: Guerlain Spa, facilities and current opening times

The choice, in short
Why choose Raffles London
A Guerlain treatment with pool time, or a private couples suite on Whitehall.
Treatment pricesWhen to look elsewhere
Pool and thermal access with a treatment starts at 90 minutes; short appointments have a different rhythm.
Other London spasA long swim before the massage
The current brochure makes the treatment length the starting point for a spa day.
The brochure’s access policy gives a booking of at least 90 minutes an unusually useful beginning: up to 2 hours in the pool, vitality pool, sauna, steam room, showers and relaxation lounge before treatment. It asks you to arrive 2 hours and 15 minutes ahead, allowing a changing window as well as the facilities time. Book the appointment for the point in the day when you want to finish swimming, then put the earlier arrival in your diary.
The spa itself spans 27,000 sq ft across 4 floors of The OWO. A 20 m swimming pool sits beneath a double-height ceiling, with the thermal suite nearby. The hotel lists treatment rooms with their own showers and changing spaces, plus one single and 2 double VIP suites with soaking tubs. There is enough difference between a regular treatment room and a private suite to decide which version of the visit you want before reserving.
The treatments created for this address give you several clear starting points. Royal Glow Tech Facial combines microdermabrasion and light treatment with Guerlain’s facial techniques. Spirit of London adds LED light to a massage. Coastal Escape pairs body brushing and massage with an original musical score. The current brochure lists all 3 at 90 minutes, with Royal Glow at £370 and the other 2 at £320. Choose the method you want to spend time with; cosmetic or relaxation results remain individual.
The massage list is broader than those London exclusives. Imperial Relaxing Massage draws on Guerlain’s Eau de Cologne Impériale, while Deep Muscular is the deeper-work appointment. A 4-hand Imperial version takes 90 minutes. Secrets of India begins with a body scrub and shower, then uses music to guide the therapist’s rhythm through a sequence inspired by Shalimar. These descriptions let you distinguish scent, pressure, sound and the number of therapists without choosing by a treatment name alone.
For 2 people, the Cupola suites put privacy at the centre of the visit. Raffles Time for Two gives side-by-side massages and Champagne in the relaxation room, at £670 for 90 minutes in the brochure. Decadent Spa Escape for Two extends the day to the pool and thermal suite, an infused shared bath with Champagne and chocolates, a 75-minute Golden Aura Facial each, a fragrance consultation and afternoon tea in The Drawing Room. Its published amount is £1,060 for the experience for 2.
The full-day options can also bring lunch into the plan. Tech & Glow is £520 in the brochure read today, combining 2 hours of pool and thermal time, a 60-minute Spirit of London treatment, a 60-minute Royal Glow Tech Facial and a 2-course spa lunch. The Tailor-Made Spa Day at £1,095 adds a 120-minute treatment, lunch, a fragrance journey and a wash-and-blow-dry or gent’s cut after the pool time. Choose a package when those added parts are what you want to do with the day.
Reserve the treatment and the earlier arrival
- Start at 90 minutes for the facilities
The standard treatment-access policy covers bookings lasting at least 90 minutes. Choose the service first, then include up to 2 hours of pool and thermal use before it.
- Allow 2 hours and 15 minutes ahead
For a treatment of 90 minutes or longer, the brochure requests this arrival window. For shorter services it requests 15 minutes; late arrivals receive no extension of treatment time.
- Bring a bathing suit
Swimwear is required for the facilities. Phones, electronic devices and cameras are prohibited within the spa to preserve guests’ privacy.
- Contact the spa directly
The spa number is +44 20 3907 7370, and the dedicated page links its online booking service. Name the treatment or package, party size and preferred date.
- Give the right cancellation notice
Cancel at least 24 hours before your appointment to avoid a 100% charge. Groups of 5 or more guests require a minimum of 72 hours’ notice.
Raffles London
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Published amounts in the current Guerlain brochure
Prices in pounds sterling from the current official embedded 2026 brochure, read on 16 October 2026. Confirm the complete amount for the service and any extras when reserving.
What it includes
- Imperial Relaxing Massage: £220 for 60 minutes; £290 for 90 minutes
- Deep Muscular Massage: £230 for 60 minutes; £310 for 90 minutes
- 4-hand Imperial Relaxing Massage: £540 for 90 minutes
- Spirit of London or Coastal Escape: £320 for 90 minutes
- Royal Glow Tech Facial: £370 for 90 minutes
- Raffles Time for Two: £670 for 90 minutes, for 2 people
- Decadent Spa Escape for Two: £1,060, full day for 2
- Tech & Glow: £520, full-day package with 2-course lunch
Hours, ages and family swimming
| Swimming pool | Monday–Friday, 6.30am–9pm; Saturday and Sunday, 8am–8pm. |
|---|---|
| Family windows | Daily 8am–10am and 4pm–6pm for the main pool. The brochure identifies resident, member and hotel-guest children. |
| Thermal age | Vitality pool and thermal areas start at 16; the gym also has a minimum age of 16. |
| Younger swimmers | Under-16s may use the main pool at designated family times with adult supervision throughout. |
| Pregnancy | The brochure describes treatments after the 1st trimester; discuss pregnancy or nursing with the team before reserving. |
| Gym | Hotel guests and members have 24-hour gym use, with staffed hours matching the published daytime pool window. |
Leave time for L’Atelier if fragrance is part of the visit

The hotel’s existing photograph shows one of The OWO’s long corridors, with chequered floor and columns. On the ground floor, L’Atelier Guerlain offers express beauty treatments and fragrance, with SALON64 providing hair styling and grooming. It opens daily from 11am to 7pm. Several spa-day packages include a fragrance consultation or hair appointment, so choose the package that carries those additions if they are part of the occasion; otherwise the spa’s main treatment menu gives a simpler visit.
The hotel, rooms and guest reviewsChoose between the pool, the treatment and the setting
Official London hotel pages read on 16 October 2026 give several different ways to arrange a spa visit.
Claridge’s lists 7 treatment rooms, steam rooms, saunas and an André Fu-designed relaxation pool, with opening hours of 8am–9pm. The Peninsula London advertises a 25 m indoor pool with underwater music. Mandarin Oriental Hyde Park publishes a 9am–9pm spa day and a separate pool timetable. Raffles is particularly useful when you want to turn a 90-minute treatment into an afternoon with swimming beforehand, or choose a private Cupola suite for a couple.
| Hotel spa | Published feature | Useful distinction |
|---|---|---|
| Raffles London at The OWO | 20 m pool and Guerlain treatments | 90-minute bookings include up to 2 hours of facilities beforehand |
| Claridge’s | André Fu relaxation pool; 7 treatment rooms | Daily opening 8am–9pm |
| The Peninsula London | 25 m indoor pool | Underwater music speakers |
| Mandarin Oriental Hyde Park | Spa, pool and fitness spaces | Spa 9am–9pm; pool 6.30am–9.30pm |
Raffles London spa: your questions
Can I use the pool without staying at Raffles London?
The current treatment brochure grants spa guests booking at least 90 minutes up to 2 hours in the swimming pool and thermal facilities before treatment. Reserve that length or an advertised spa-day package if the water is central to the visit.
Does a 60-minute massage include the facilities?
The standard access policy starts with treatments lasting at least 90 minutes. Ask the spa to price and describe the visit if you want a shorter appointment and pool time.
What does Deep Muscular Massage cost?
The current brochure read on 16 October 2026 lists £230 for 60 minutes and £310 for 90. The longer booking meets the published facilities-access threshold.
Can 2 people have a private suite?
The spa has 2 double VIP suites. Its Raffles Time for Two and other duo experiences use the Cupola setting for shared treatments, with longer packages adding a bath, food or tea.
When should I arrive for a 90-minute treatment?
The brochure asks you to reach spa reception 2 hours and 15 minutes ahead so you can use the pool and thermal facilities before treatment. Put that earlier time in the diary alongside the appointment itself.
Can children swim while we use the spa?
The main pool has family periods 8am–10am and 4pm–6pm for resident, member and hotel-guest children. Under-16s need an adult with them at all times; the vitality pool and thermal areas require age 16 or above.
How much cancellation notice is required?
Give at least 24 hours for an individual appointment. For groups of 5 or more guests, the brochure requires 72 hours; late cancellations incur the full charge.
Choose the treatment and book the pool time before it
See the official pageWritten and checked by Lumina, independently of Raffles London at The OWO. Lumina sells no rooms or tickets: every link leads to its source.