Grand Hotel Zermatterhof

At Zermatterhof, start with dinner: Prato Borni’s tables sit beside tall windows beneath chandeliers. Reserve the table alongside the room.

Look at Junior Suite for its Swiss pine. The bath and shower are separate: decide how long the bathroom gets when you return.

The hotel website

Is it for you?

For two, choose Grand Suite Matterhorn View for its separate living and dining areas, fireplace and Matterhorn-facing balcony. Leave an evening for staying in.

I’d ask for
Grand Suite Matterhorn View for my travel dates.
Worth knowing
Deluxe Double Matterhorn View has a rain shower and bath.
Grand Suite Matterhorn View at Zermatterhof

Like a regular

The pool at the new Vita Borni spa

8 min readHow we write the guide

  1. Choose the balcony

    Only some Classic Double Matterhorn View rooms have a balcony. Don’t leave that choice of outdoor space to arrival day.

  2. Tourist tax in the bill

    Tourist tax is CHF 4 per adult and CHF 2 per child aged 9–15.9. Keep it alongside the rate when adding up the bill.

  3. The dog stays on the terrace

    Small pets add CHF 45 a night, excluding food. Dogs may use Lusi’s outdoor areas, but not indoor restaurants or the spa; give their breed and weight in advance.

  4. The carriage has its hours

    Station carriage pickup runs from 1pm to 5pm, booked ahead and subject to availability. With a dog, arrive instead in the hotel’s electric vehicle.

What Zermatterhof is

A 5-star Superior hotel with 69 rooms and suites in central Zermatt. Its Bahnhofstrasse setting lets you head into the village and back without arranging a journey each time.

In the Lumina Guide

Lumina Guide 2027

Choose it for an evening in Chalet Suite, between its fireplace and village-facing balcony.

Distinctions

How we choose the hotels

Our reading, point by point

What we found reading the hotel’s own pages, one thing at a time.

  1. Location

    Around 10 minutes on foot from the station.

  2. Rooms

    13 categories, with village or mountain outlooks.

  3. Wellness

    Finnish sauna, steam bath, sanarium, experience showers and an ice fountain.

The 5 things that matter, as guests tell them

What do Zermatterhof’s guests say? They write it in their reviews, even those who only came for a drink or dinner: we read every one and tell the 5 things that matter, from the location to the bill.

  1. Location

    Every guest who mentions it is happy with it. Guests like the central location and Matterhorn views.

  2. Room

    Many guests like the rooms and Matterhorn views; others question the furnishings and beds.

  3. Staff and service

    8 in 10 guests who mention it are happy with it. Guests praise the welcome and care; other guests describe care falling short.

  4. Breakfast

    Guests appreciate the breakfast selection and pianist.

  5. Price

    One guest finds the stay worth its cost; others expected more from the rooms, service or coffee bill.

How we count
Zermatterhof in numbers
WhatGuests’ scoreGuests who mention itHappy
Location8.821100%
Room7.11675%
Staff and service7.84082%
Breakfast8.617100%
Price–425%

43 guests said so on Google, from 3 January 2026 to 12 October 2026. Reviews from January 2026, after the new spa opened in December 2025. The other hotels are the ones weighed for a stay in Zermatt: for each we read its latest 500 Google reviews with text, or all of them where there are fewer, as of 23 October 2026. The score is the average of what they say, from 0 if they speak of it very badly to 10 if they speak of it very well. Where only a few mention something, the score stays close to the guide’s average: a handful of voices does not make a reputation.

The hotels we weigh it against in Zermatt:

Price: for 2, the night of 14 December 2026, from 422 CHF on Google Hotels on 22 October 2026.

Inside the Grand Hotel

The entrance and lobby in the hotel’s 2023 film; the lounge, Zermatt at dusk and the winter façade in its 2026 film.

YouTube
0:18
The entrance stepsfrom 0:18 · Zermatt Hospitality Group · 5 September 2023Watch on YouTube
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0:36
The lobby loungefrom 0:36 · Zermatt Hospitality Group · 5 September 2023Watch on YouTube
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0:51
The wood-panelled loungefrom 0:51 · Zermatt Hospitality Group · 13 October 2026Watch on YouTube
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1:01
The Grand Hotel’s chandelierfrom 1:01 · Zermatt Hospitality Group · 13 October 2026Watch on YouTube
YouTube
1:11
Zermatt and the Matterhorn at duskfrom 1:11 · Zermatt Hospitality Group · 13 October 2026Watch on YouTube
YouTube
1:18
The illuminated winter façadefrom 1:18 · Zermatt Hospitality Group · 13 October 2026Watch on YouTube

An afternoon can stay in the hotel

The dining room at Brasserie Lusi

A stop at Lusi

Brasserie Lusi has a terrace for sitting outdoors.12

The dining room at saycheese!

An evening for cheese

At saycheese!, choose fondue or raclette made with local cheeses. The room is intimate, with dark wood and a fireplace.1

A dish at Alpine Gourmet Prato Borni

A dinner to reserve

Prato Borni is the gourmet restaurant led by Stefan Lünse.12

Good to know before you book

  • Matterhorn views, balconies, connecting rooms and bed arrangements are guaranteed only when confirmed in writing in the reservation. Source: zermatterhof.ch

  • An extra bed from age 9 costs CHF 200 a night including breakfast; available only in some categories and subject to availability. Source: zermatterhof.ch

  • The hotel operates seasonally: choose travel dates alongside its opening availability.

13 categories, with different outlooks

Double Room at ZermatterhofDouble Room20 m², for 2 guests.View the room Classic Double Room at ZermatterhofClassic Double Room25 m², for 2 guests, with a king bed.View the room Classic Double Room Matterhorn View at ZermatterhofClassic Double Room Matterhorn View20 m², for 2 guests, a king bed and Matterhorn views.View the room Deluxe Double Room at ZermatterhofDeluxe Double Room30 m², for 2 guests, a king bed and village views.View the room Deluxe Double Matterhorn View at ZermatterhofDeluxe Double Matterhorn View30 m², for 2 guests, a king bed and Matterhorn views.View the room Superior Double Room at ZermatterhofSuperior Double Room39 m², for 2 guests, a king bed and village or mountain views. Most have a separate bath and shower.View the room Junior Suite at ZermatterhofJunior Suite45 m², for 2 guests, a king bed.View the room Junior Suite Matterhorn View at ZermatterhofJunior Suite Matterhorn View45 m², for 2 guests, a king bed, Swiss pine, separate bath and shower; Matterhorn views.View the room Corner Suite Matterhorn View at ZermatterhofCorner Suite Matterhorn View45 m², a king bed, balcony and direct Matterhorn views.View the room Signature One Bedroom Suite at ZermatterhofSignature One Bedroom Suite70 m², a king bed and balcony.View the room Chalet Suite at ZermatterhofChalet Suite65 m², up to 3 guests, a king bed, separate bath and shower.View the room Chalet Suite Matterhorn View at ZermatterhofChalet Suite Matterhorn View65 m², for 2 guests, a king bed, fireplace and Matterhorn-facing balcony; separate bath and shower.View the room Grand Suite Matterhorn View at ZermatterhofGrand Suite Matterhorn View76 m², for 2 guests, a king bed; separate bath and shower.View the room

Arriving in Zermatt

AddressBahnhofstrasse 55, 3920 Zermatt
Arrival and departureCheck-in from 3pm, check-out by noon. Reception around the clock.

On Bahnhofstrasse

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Your day

At 8am

Sit down for breakfast

Breakfast runs 7am–10.30am. Leave time to sit down before heading out.

On returning

Vita Borni’s pool

The spa opens 8am–8.30pm. Choose the 15 × 5 m indoor pool at 28°C, then one of the 2 whirlpools at 38°C, indoors or out.

Before dinner

Time for a treatment

Treatments run 9am–8pm. Set the time before heading into the mountains.

At dinner

Reserve dinner

Restaurant days and hours change with the season: choose the evening alongside the table.

After dinner

Time to work out

The gym opens 24 hours. Use that freedom rather than squeezing a workout between appointments.

Grand Hotel Zermatterhof reviews

Google612 ratings4.5/5

Guest voices

Google

3 nights and a massage

Describes a 3-night stay, an excellent massage and finds the new spa inviting.

Google · 2026-09-13Read the review
Google

A less convinced family

Stayed 2 nights with extended family and children. Likes the location, exterior and lobby, but questions the rooms and beds and describes feeling unwelcome with children.

Google · 2026-08-01Read the review
Google

2 evenings at the bar

Did not stay overnight: returned to the bar for live music, cocktails and friendly service. Also liked the smokers’ lounge.

Google · 2026-09-20Read the review

Before booking

How much is a night?

For one night for 2 adults: CHF 683 on 3 January 2027, CHF 669 on 31 March and CHF 553 on 6 April. Room category, meals and taxes are not specified. Prices from Google Hotels, checked on 22 October 2026.1

What does the room rate include?

The room rate includes breakfast and spa access.12

Can I visit Vita Borni without staying?

For non-residents, the adult Day Spa costs CHF 240 from 3pm to 8.30pm, including a 50-minute treatment valued at CHF 180. Pool and gym access from 9am to 3pm costs CHF 120 per adult or CHF 60 for children aged 2–15. Booking is required, no more than 48 hours before the visit.1

Can I arrive by car?

Leave your private car in Täsch and continue by train or authorised taxi.1

Still choosing?

The Omnia lit at night above the glass-walled pool

The Omnia

At night, The Omnia lights the pool’s glass walls beneath the lodge. Above them are 30 rooms; the Matterhorn Suite’s balcony faces the Matterhorn.

The Huntsman Spa Suite’s outdoor tub facing the Matterhorn

CERVO Mountain Resort

At CERVO, keep an afternoon for the outdoor tub facing the Matterhorn. First choose where to sleep: Alpinist and Huntsman are 5-star; Nomad and Overlook Lodge are 4-star.

The Dolder Grand from the air at sunset: the turreted 1899 building between its two curved modern wings, on the wooded hillside above Zurich

The Dolder Grand

Curhaus towers above Zurich, art in the corridors and warm water facing the city.

The Belle Époque façade on Rue du Grand-Chêne: red awnings, wrought-iron balconies and the carved gable above the columned entrance porch lettered “Lausanne-Palace”, with flags; the brasserie’s green awning on the left

Lausanne Palace

Lausanne climbs behind the palace; from the right rooms, the lake appears beyond the rooftops.

Steam rising in the morning from the outdoor sports pool, with frost on the shrubs and the garden, the chalet wings with their wooden balconies on the right and rocky peaks against a clear sky on the left

ERMITAGE Wellness- & Spa-Hotel

In Schönried the brine pool runs outdoors; inside, the Stuben and cake table slow the day.

The palace lit up at blue hour in winter, its towers above the snow-covered chalet roofs of Gstaad, with ski slopes on the mountain behind

Gstaad Palace

The palace Gstaad looks up to, from fondue in an old vault to music at GreenGo.

The Alpine Spa’s outdoor infinity pool at dusk: two bathers at the edge, a lit fountain bowl, and the lake and its shores under a pink and violet sky

Bürgenstock Hotel & Alpine Spa

From boat to ridge, Lake Lucerne returns in the view from the warm pool.

The view over the hotel’s roofs in summer: flags over the park, the Schanzengraben canal lined with boats, and Lake Zurich with the Alps on the horizon

Baur au Lac

A park between city and lake, Le Hall under glass and Zurich just beyond the trees.

The tower and green roofs of Badrutt’s Palace under a pale pink sky, with a Swiss flag and the snow-covered Engadin mountains behind.

Badrutt’s Palace Hotel

163 rooms and suites in the Badrutt family’s towered grand hotel of 1896, with 11 restaurants, 2 pools and Via Serlas at the door; open in winter and summer

Park Hyatt Zurich exterior seen from above with the city and lake beyond

Park Hyatt Zurich

Classic rooms from 36 m² and new Deluxe categories; a redesigned Lobby Lounge between the financial quarter and lake, with refurbishment continuing.

Junior suite with a painted ceiling, frescoes and black armchairs beside the bed

Widder Hotel

9 medieval houses, 49 individual rooms

Armchairs, sofas and tables around the Mandarin Lounge fireplace

Mandarin Oriental Savoy, Zurich

Paradeplatz below the windows, tea by the fire

Is this your hotel? See what people ask ChatGPT about your hotel.

18 photographs

The dining room at Alpine Gourmet Prato Borni
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The pool at the new Vita Borni spa
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The dining room at Brasserie Lusi
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The dining room at saycheese!
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A dish at Alpine Gourmet Prato Borni
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Double Room at Zermatterhof
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Classic Double Room at Zermatterhof
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Classic Double Room Matterhorn View at Zermatterhof
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Deluxe Double Room at Zermatterhof
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Deluxe Double Matterhorn View at Zermatterhof
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Superior Double Room at Zermatterhof
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Junior Suite at Zermatterhof
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Junior Suite Matterhorn View at Zermatterhof
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Corner Suite Matterhorn View at Zermatterhof
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Signature One Bedroom Suite at Zermatterhof
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Chalet Suite at Zermatterhof
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Chalet Suite Matterhorn View at Zermatterhof
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Grand Suite Matterhorn View at Zermatterhof
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