Mont Cervin Palace

Name: Mont Cervin Palace
Address: Bahnhofstrasse 31, Zermatt, 3920, CH
Telephone: +41 27 966 88 88

At Mont Cervin Palace, I would swim beneath the little pool bridge, facing the broad windows.

Alpine Suite Classic’s balcony catches the morning sun. For the first coffee, I would choose the quiet of the room.

Is it for you?

For 2, I would choose Alpine Junior Suite Matterhorn for the sitting area beside the bed. I would claim the sofa on returning, before getting ready for dinner.

I’d ask for: Alpine Junior Suite Matterhorn with its south-facing Matterhorn balcony.
Worth knowing: The bath and shower are separate.

Alpine Junior Suite Matterhorn at Mont Cervin Palace

Like a regular

Updated 23 October 202610 min readHow we write the guide

The balcony in writing
Only some Alpine Superior rooms have a balcony. I would have it written into the confirmation.
The children’s programme
Mini Cervin’s programme, hours and supervision vary with season, occupancy and availability. I would not plan a day away around fixed opening hours.
The treatment appointment
Cancel a treatment with less than 24 hours’ notice and the full amount is charged. I would arrive 15 minutes early to keep all my treatment time.

What Mont Cervin Palace is

Mont Cervin began in 1852 with 14 guest beds. Today, the complex includes the main buildings, the Résidence and Le Petit Cervin, with its chalet-style rooms.¹

At Grill Le Cervin, the open kitchen lets you watch the cooking.¹ Joseph’s adds live music to its bar.¹

In the Lumina Guide

Lumina Guide 2027

I would come here for an afternoon in the spa too: Nescens covers 1700 m².

Distinctions

One MICHELIN Key 2026

How we choose the hotels

The 5 things that matter, as guests tell them

What do Mont Cervin Palace’s guests say? They write it in their reviews, even those who only came for a drink or dinner: we read every one and tell the 5 things that matter, from the location to the bill.

Location
Nearly every guest who mentions it is happy with it. Guests appreciate the central Zermatt location alongside the Matterhorn view.
Room
8 in 10 guests who mention it are happy with it. The cleaning impresses even a guest who finds the design dated: a check under the bed reveals no dust.
Staff and service
9 in 10 guests who mention it are happy with it. Help arranging transfers and activities, and answers received before arrival, are appreciated.
Breakfast
9 in 10 guests who mention it are happy with it. Even the coffee gets some care: a guest remembers a heavy metal pot that kept it warm throughout breakfast.
Price
Some guests felt the price called for better rooms and service than they received.

How we count

Mont Cervin Palace in numbers
What	Guests’ score	Guests who mention it	Happy
Location	8.7	116	95%
Room	7.9	101	82%
Staff and service	8.3	225	86%
Breakfast	8.1	44	91%
Price	–	22	41%

313 guests said so on Google, from 21 January 2014 to 16 September 2026. The other hotels are the ones weighed for a stay in Zermatt: for each we read its latest 500 Google reviews with text, or all of them where there are fewer, as of 23 October 2026. The score is the average of what they say, from 0 if they speak of it very badly to 10 if they speak of it very well. Where only a few mention something, the score stays close to the guide’s average: a handful of voices does not make a reputation.

The hotels we weigh it against in Zermatt:

The Omnia
CERVO
Zermatterhof
Riffelalp Resort 2222m

Price: for 2, the night of 15 August 2027, from 455 CHF on Google Hotels on 23 October 2026.

Inside Mont Cervin Palace

The Palace in the snow, its sitting rooms and pools.

**The Palace entrance in the snow**from 0:06 · Michel Reybier Hospitality · 11 April 2024Watch on YouTube

**The outdoor pool in summer**from 4:07 · Ramin’s Travel Guide · 15 August 2025Watch on YouTube

**The bar and fireplace**from 0:51 · Michel Reybier Hospitality · 11 April 2024Watch on YouTube

**The indoor pool and footbridge**from 0:35 · Michel Reybier Hospitality · 11 April 2024Watch on YouTube

**A sitting room with a fireplace**from 0:31 · Michel Reybier Hospitality · 11 April 2024Watch on YouTube

Places to stay a while

Fire in the kitchen

Grill Le Cervin cooks on charcoal: Swiss Grand Cru beef, whole fish and seasonal produce.¹

A table by the fireplace

At Joseph’s, I would sit by the large suspended black fireplace. The armchairs and sofas invite another glass.¹

The Mediterranean in winter

Ristorante Capri opens during the winter season on the 4th floor of Le Petit Cervin: the dining room looks over Zermatt while the food takes you to the Mediterranean.¹

A room for play

Mini Cervin has My Little Room furniture and toys: in the photograph, little houses also cover the wall.¹

Good to know before you book

An underground corridor links Le Petit Cervin to the main hotel. Source: montcervinpalace.ch
The sauna area does not admit children under 16. Source: montcervinpalace.ch

Choose your room

Alpine Only Me18–20 m² · 1 guestView room

Alpine Classic25–28 m² · 2 guestsSmall sitting area, views of the Zermatt mountains and a combined bath/shower.View room

Alpine Superior34–37 m² · 2 guestsSitting area, bath, separate shower and separate WC.View room

Alpine Junior Suite Classic at Mont Cervin Palace

Alpine Junior Suite Classic40–45 m² · 3 guestsSitting area, separate bath and shower; an extra bed is possible.View room

Alpine Junior Suite Matterhorn47–50 m² · 3 guestsAn extra bed is optional.View room

Alpine Suite Classic at Mont Cervin Palace

Alpine Suite Classic54–65 m² · 4 guestsBedroom with twin or king bed, living area and work/dining table; separate bath and shower.View room

Alpine Suite Matterhorn at Mont Cervin Palace

Alpine Suite Matterhorn54–65 m² · 4 guestsSouth-facing Matterhorn balcony, sitting area, separate bath and shower.View room

Pollux Suite100 m² · 2 guestsBedroom with Jacuzzi, living room with fireplace and a separate WC. Can connect to an adjoining Alpine Classic room.View room

Castor Suite100 m² · 2 guestsBedroom with Jacuzzi, living room with fireplace and an additional bathroom with shower. Can connect to 1 or 2 adjoining Alpine Classic rooms.View room

Matterhorn Suite136 m² · 2 guestsA 28 m² panoramic window faces the Matterhorn. Upstairs main bedroom with Jacuzzi; living room, separate dining room and a possible connection to Alpine Superior.View room

Arrival

Address	Bahnhofstrasse 31, 3920 Zermatt
Arrival and departure	Check-in from 3pm; check-out by noon.

In Bahnhofstrasse

Loading map…

Your day

At 7am

The morning swim

There is a 20 × 8 m pool, at 28°C in winter and 27°C in summer. It opens from 7am to 8pm.

From 10am

Choose the heat

I would choose between the Finnish sauna, up to 85°C, and the biosauna at 50–60°C. The sauna area opens from 10am to 8pm.

On returning

Time for a massage

The Destressing massage lasts 50 minutes and costs CHF 190. I would book it without dinner straight afterwards.

Before going out

Gym shoes

The gym opens from 7am to 8pm. I would bring trainers: flip-flops are not allowed.

Mont Cervin Palace guest reviews

Google564 ratings4.7/5

Guest voices

Google

Names remembered after 5 nights

After 5 nights with family, the guest remembers by name the people who resolved booking confusion.

Google · 2026-09-05Read the review

Google

Showers without hot water

A guest praises the location, rooms and friendly staff, but reports no hot water on 2 of 4 occasions. The eggs Benedict ordered from the breakfast menu arrived cold.

Google · 2026-09-05Read the review

Google

An anniversary and an upgrade

A guest describes a 3-night anniversary stay, an upgrade to a Matterhorn-view suite and champagne. They remember arriving by electric vehicle and departing by carriage as gestures received on that stay.

Google · 2026-08-27Read the review

Useful questions

How much is a night?

For one night for 2 adults: CHF 765 on 14 December 2026, CHF 919 on 12 January 2027 and CHF 734 on 31 March 2027. Room category, meals and taxes unspecified. Prices from Google Hotels, checked on 23 October 2026.¹

Is spa access included? Can non-residents visit?

Hotel guests have free access to the facilities during opening hours. For non-residents, the Day Spa tariff lists CHF 85 for adults and CHF 65 for children, with access from 10am to 5pm.¹¹

Are there whirlpools and a children’s pool?

There are 2 whirlpools, 1.45 m deep, at 35°C in winter and 32°C in summer. The separate children’s pool is 40 cm deep; the outdoor pool and lawn are available during the summer months.¹

What should I know about the sauna area?

The sauna area is mixed and clothing-free. In winter there is also a separate women-only sauna.¹

When do the spa, Grill Le Cervin and Joseph’s reopen?

The announced reopening date for these 3 facilities is 10 December 2026.¹¹¹

Where do I leave my car?

Zermatt excludes private traffic: drive as far as Täsch, 5 km away. Multi-storey car parks and Welcome Parking are available there; the shuttle train to Zermatt runs every 20 minutes.¹

Can I hold a wedding here?

The hotel organises weddings and offers a carriage for the couple. The combined Alexander Seiler Saal measures 363 m² and accommodates up to 260 for a banquet.¹

Is a spring event already scheduled?

Mont Cervin Palace announces a Ronnie Scott’s Jazz Club pop-up from 6 to 10 April 2027, bringing the London club’s atmosphere to the hotel.¹

What can I eat, and how do I book a table?

Grill Le Cervin serves handmade pasta. Joseph’s offers international classics and cocktails. Tables at both can be booked online through the hotel website.¹¹

How far is the station on foot, and what about luggage?

A review dated 21 July 2026 describes about a 5-minute walk from the station. It also describes using the hotel’s electric vehicle for guests and their luggage.¹

How do I reach the lifts, and can I rent skis?

Skis and snowboards can be rented directly at the hotel. In the review dated 21 July 2026, the walk to the gondola for the Matterhorn is estimated at 10–15 minutes.¹¹

Which facial treatments and products are available?

Facials use Nescens products. The Better Aging Facial costs CHF 200 for 50 minutes and CHF 270 for 80 minutes; the Nescens Cellular Rejuvenation Ritual costs CHF 280 for 80 minutes.¹ Treatments are available from 10am to 8pm, by appointment.¹