The Mitsui suits a stay built around its hot spring, with the lowest seller on Google showing one night for 2 adults from 122,513 yen. For evenings spent walking straight into Gion, I would choose that neighbourhood.
Co-founder & CEOMarco Di CesareHe spent weeks comparing hotels and kept finding that the detail deciding the trip was missing from the hotel website. 10 years in marketing technology, 2 of them building with AI.About MarcoHow we write the guideLinkedIn
I would ask for a Garden Room: 47–61 m², with a sofa lounger beside the large window looking over the weeping cherry, water basin and stone lanterns of the inner garden.
The cheaper August week
In the calendar read on 13 October 2026, the nights from 19 to 25 August 2027 range from 122,513 to 128,541 yen for 2 adults. The dearest night shown, 15 October 2026, reaches 600,904 yen.
If you bring a car
Allow 4,000 yen per vehicle per night for parking, including valet service, tax and service charge. A restaurant spend above 8,000 yen brings 2 hours of complimentary parking, useful if you are coming just for dinner.
Start with the art
Join the complimentary art tour in the lobby: about 45 minutes with a hotel ambassador, through the Kajiimiya Gate and SHIKI-NO-MA. It runs daily for hotel guests aged 13 and over, with a maximum of 4 people per session.
What The Mitsui is
Hotel The Mitsui Kyoto opened on 3 November 2020 on the ground where the senior branch of the Mitsui family kept its Kyoto house for more than 250 years, beside Nijo-jo Castle, built in 1603. It belongs to Marriott’s Luxury Collection and is run by Mitsui Fudosan: 160 rooms from 43 to 213 m², according to the official outline. Guests come in through the Kajiimiya Gate of 1703, taken apart and rebuilt piece by piece.
3 things make the case. The 1,300 m² garden, a modern recreation of the residence’s own with its original stone lanterns, seen from the lobby, from FORNI and from the Garden Rooms. The thermal spring in the basement, mixed and in swimwear. And the address: the castle gate is 319 metres away and the underground a few minutes on foot.
Work out the whole bill before you book. On Google Hotels a night for 2 ran from 141,838 to 272,027 yen between October 2026 and January 2027; Kyoto’s lodging tax comes on top, up to 10,000 yen a person a night, and breakfast costs 7,000 to 7,500 yen when the rate leaves it out. City-view rooms face houses, streets or a car park: for the castle take a Nijo Room, for the garden a Garden Room.
One Lume
Lumina Guide 2027
Gives more than the other hotels of its place and price range.
Hotel The Mitsui Kyoto stands where the Mitsui family’s house stood for more than 250 years, facing Nijo-jo Castle: 160 rooms, a 1,300 m² garden and a hot spring beneath the hotel.
We found a stone bath in every room, the cypress room SHIKI-NO-MA, TOKI’s cooking built on Kyoto’s water, the Japanese breakfast in its oju box and 2 private onsen with a mist sauna.
Those who come back
Among the hotel’s regulars, a guest writing in March 2024 describes a second anniversary stay at the hotel. A guest writing in September 2026, on a fifth stay, singles out the basement thermal spring and breakfast as recurring pleasures. Another, writing in May 2022 after 4 stays in 2 years, recommends the Japanese breakfast and a terrace seat in pleasant weather.
15 of the 670 reviews with text say it is not a first stay
From a second stay to a fifth
One guest first stayed when the hotel had just opened
Search of 670 reviews with text; only explicit accounts of earlier hotel stays counted.
Our reading, point by point
What we found reading the hotel’s own pages, one thing at a time.
Location
Opposite Nijo-jo Castle, with the underground close; Gion and the station are a taxi ride.
Character
The 1703 gate, the Mitsui garden and the cypress room SHIKI-NO-MA.
Rooms
From 43 to 213 m², each with a stone bath; the city views face streets and roofs.
Food and social life
TOKI cooking with Kyoto’s water, FORNI on the garden, the Japanese breakfast in its oju box.
Wellness
The thermal spring in swimwear, 2 private onsen with a mist sauna, 4 treatment rooms.
The stay as a whole
From 141,838 to 272,027 yen a night for 2 on Google Hotels, plus the lodging tax.
The 5 things that matter, as guests tell them
What do The Mitsui’s guests say? They write it in their reviews, even those who only came for a drink or dinner: we read every one and tell the 5 things that matter, from the location to the bill.
Location
8 in 10 guests who mention it are happy with it. Guests write about Nijo-jo Castle across the road, a few minutes on foot, and the underground at Nijojo-mae station, 3 minutes from the hotel.
Room
8 in 10 guests who mention it are happy with it. Guests write about large, clean rooms, the deep stone bath and comfortable beds; many describe the view over the garden from the Garden Rooms.
Staff and service
8 in 10 guests who mention it are happy with it. Guests describe staff who remember names and requests, the touches for anniversaries and the service at TOKI and FORNI.
Breakfast
7 in 10 guests who mention it are happy with it. Guests describe the Japanese breakfast in its oju box, the French toast and the buffet at FORNI, facing the garden, from 7am to 10am.
Price
Guests name the thermal spring, included in the stay, and the Japanese breakfast in its oju box.
Where The Mitsui leads
Staff and service
On staff and service it comes ahead of the 4 other hotels it is compared with in Kyoto.
The numbers, and how we count them
The Mitsui in numbers
What
Score out of 10
Guests who mention it
Happy
Location
7.6
133
79%
Room
7.9
160
81%
Staff and service
8.4
445
83%
Breakfast
7.0
104
66%
Price
–
66
29%
The scores come from 500 Google reviews with text, left from 3 December 2023 to 7 October 2026. The other hotels are the ones weighed for a stay in Kyoto: for each we read its latest 500 Google reviews with text, or all of them where there are fewer, as of 8 October 2026. The score is the average of what they say, from 0 if they speak of it very badly to 10 if they speak of it very well. Where only a few mention something, the score stays close to the guide’s average: a handful of voices does not make a reputation.
The hotels we weigh it against in Kyoto:
The Ritz-Carlton, Kyoto
Park Hyatt Kyoto
Aman Kyoto
HOSHINOYA Kyoto
Price: for two on the night of 5 August 2027, from 122,513 JPY (seen on Google Hotels on 13 October 2026).
What a night costs, season by season
July and August 2027 show nights from 122,513 to 151,800 yen for 2 adults, while 16 March to 18 April ranges from 270,911 to 583,722 yen. I would compare August dates first if the cost of the room matters more than the time of year.
Period
Yen a night
14 October 2026 to 3 January 2027
172,511–600,904
4 January to 15 March 2027
129,605–234,033
16 March to 18 April 2027
270,911–583,722
19 April to 30 June 2027
171,269–270,911
1 July to 31 August 2027
122,513–151,800
1 September to 8 September 2027
366,297 every night
Lowest seller on Google Hotels for each night searched separately for 2 adults, read on 13 October 2026; no room or meal plan specified. On 25 May 2027 alone, 389,368 yen; 26 March and 14 April have no price. The calendar ends on 8 September 2027. Booked as 7 nights from 16 to 23 November 2026, the lowest seller Google listed on 13 October asked 295,403 yen a night; the hotel’s own listing, 303,598 yen.
The Mitsui, Park Hyatt or Ritz-Carlton
Park Hyatt Kyoto suits walks around Yasaka Pagoda, 4 minutes away on foot. For a room facing the Kamo at The Ritz-Carlton, Kyoto, choose the Grand Deluxe Kamogawa or a river-side suite.
2 suites of over 100 m² in the basement, each with a tub of spring water, a lounge, its own garden and a mist sauna, for 1 to 4 people. They are for hotel guests only: 24,500 yen for 60 minutes and 39,500 for 120, service and tax included.
The signature restaurant, 44 seats on the garden, builds its cooking on a stock made with Kyoto’s soft water: the 12-dish Signature Course costs 24,500 yen, lunches start at 8,500. The chef worked at the Ritz in Paris and will cook for Japan at the Bocuse d’Or in 2027.
The Italian restaurant, 105 seats with a garden terrace and an okudosan range turned into a pizza oven. Breakfast is served here from 7 to 10: the American buffet at 7,500 yen, the continental at 7,000 and the Japanese breakfast in an oju box at 7,500.
The bar on the garden, open from 11am to 11:30pm, with 10 seats at the counter and 34 at tables; after dark the garden is lit from below. Until 30 November 2026 it serves a Kyotamba chestnut afternoon tea at 7,800 yen.
A Japanese-cypress reconstruction of the room where the heads of the Mitsui family received their visitors, its sliding doors painted in sumi ink. It seats up to 16 for dinner, hosts the tea ceremony and, every morning, a free breathing session for guests.
From the Nijo Rooms and the suites that face it you see the castle walls and the Higashi Otemon Gate, 319 metres away on foot. The hotel runs a private tour with a historian, one group in the morning and one in the afternoon: 55,000 and 60,000 yen a group of up to 4.
Good to know before you book
The view is chosen with the room: for the castle a Nijo Room or a castle-facing suite, for the garden a Garden Room or the Garden Suite; city-view rooms look onto streets, houses or a car park. Source: hotelthemitsui.com
Kyoto’s lodging tax is paid separately: since 1 March 2026 it is 10,000 yen a person a night when the room costs 100,000 yen or more a person, 4,000 between 50,000 and 100,000. Source: hotelthemitsui.com
The view matters. City-view rooms look onto streets, houses or a car park, say 6 Google reviews written between January 2024 and October 2025; for the castle take a Nijo Room or a castle-facing suite, for the garden a Garden Room or the Garden Suite.
Kyoto’s lodging tax is paid separately. Since 1 March 2026 it is 10,000 yen a person a night when the room costs 100,000 yen or more a person, 4,000 between 50,000 and 100,000, according to the hotel’s notice; Booking.com confirms it is not in the price.
The thermal spring is mixed and entered in swimwear, from the age of 13; children of 4 to 12 may use it from 9am to 5pm with an adult. The house rules say the hotel may ask guests with tattoos to cover them.
Breakfast is extra unless the rate includes it, from 7,000 to 7,500 yen. Between August 2025 and August 2026, 3 Google reviews describe waits at breakfast, from 20 minutes to almost an hour; breakfast in the room is an extra charge.
On Booking.com children of 13 and over pay as adults, and an extra bed costs 30,360 yen a night, according to Booking.com and Expedia. At TOKI parties with children aged 12 or under dine in the private room.
By underground to Nijojo-mae, or by taxi from Kyoto Station in about 15 minutes
Underground
Tozai Line to Nijojo-mae, Exit 2: 3 minutes on foot by the hotel’s count, 523 metres from the station’s centre on OpenStreetMap’s streets; Karasuma Line to Karasuma Oike, Exit 2: 10 minutes
From Kyoto Station
About 15 minutes by car; the hotel’s private car costs 20,000 yen, tax, tolls and parking included
From the airports
Kansai: about 100 minutes by car, 69,000 yen in the hotel’s car, or the Haruka train to Kyoto Station in 75 minutes; Itami: about 60 minutes by car, 39,000 yen
By car
Cars enter from Aburano-koji Street; valet parking at 4,000 yen a night or 1,200 an hour, 28 spaces
From the official location page and the room services page, read on 7 October 2026. Walking distances were worked out on OpenStreetMap’s streets the same day with 2 routing engines; by Shinkansen, Tokyo is 2 hours and 20 minutes from Kyoto Station.
The Mitsui between the castle and the centre
Hotel The Mitsui Kyoto · Nakagyo, Kyoto
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A day at The Mitsui
7am
Breakfast in an oju
At FORNI, choose the Japanese breakfast in stacking boxes, with grilled fish and rice or rice porridge beside the garden.
The morning
Walk to the castle
Walk to the Higashi Otemon Gate of Nijo-jo Castle, 4 minutes from the hotel.
The afternoon
Bathe beneath the hotel
The hotel asks you to wear a swimsuit in the Thermal Spring, fed by a natural source beneath the building, and to shower before bathing.
Before dinner
Choose a different pillow
Ask about the pillow service, from Tempur to slow-rebound options, before settling in for the night.
After dinner
Watch the garden change
Settle into THE GARDEN BAR as the garden lights come on; last orders are at 11.30pm.
Hotel The Mitsui Kyoto reviews
The platforms’ scores, read on 7 October 2026, and what guests say about the garden, the baths, the table and the bill.
On 7 October 2026 Google showed 4.6/5 from 1,111 ratings, 84% of them 5 stars. The figures by theme come from the latest 500 reviews with text, December 2023 to October 2026, in many languages. They are accounts of stays we have not verified.
6 stays described on Google between May and October 2026.
Google
Breakfast at 5:30
In October 2026 a couple mentioned during the tea ceremony that they had a train to catch at dawn. At 5:30 the next morning a boxed breakfast was waiting for them at the lobby door.
In May 2026 a guest praised the lobby and the courtyard and advised asking for a castle-facing room, the thing they remembered best; they found the hotel large for the price, though, and check-in slow.
In March 2026 a father described the thermal spring as large for a hotel of this size, with zones at slightly different temperatures and a cool mist that falls now and then: his son’s favourite part.
In September 2026 a couple staying 3 nights found the TOKI tasting menu underwhelming for its price, with a dinner that lasted 3 hours and more of a language barrier than elsewhere in the hotel; next time they would eat at FORNI.
In August 2026, on their second stay, a couple heading to Osaka by underground saw the front-desk manager send a bellman to carry their cases to the station.
In February 2026 a family learnt at check-in that their 16-year-old counted as an adult, at almost $200 more a night with taxes and fees, and thought the other services expensive too.
What people ask before booking The Mitsui, answered from sources read on 7 October 2026.
What kind of hotel is Hotel The Mitsui Kyoto?
A 5-star hotel in Marriott’s Luxury Collection, opened on 3 November 2020 and run by Mitsui Fudosan Resort Management, with 160 rooms from 43 to 213 m², according to the official outline. It stands where the Mitsui family kept its Kyoto house for more than 250 years, until just after the Second World War; the gate, some lanterns and garden stones survive.
In September 2026 it received Three MICHELIN Keys for the third year, one of 7 hotels in Japan out of 145; in 2026 Forbes Travel Guide gave it 5 stars for the fifth time, and 5 to its spa, and in 2025 it joined The World’s 50 Best Hotels, the only hotel in Kyoto on the list.
What are the rooms like, and how big are they?
10 types on the rooms page: 4 rooms, the Deluxe Room of 43 to 51 m² and the Premier Room of 50 to 67 m² over the city, the Garden Room of 47 to 61 m² over the garden and the Nijo Room of 50 m² over the castle; then 6 suites, from the Deluxe Suite of 55 to 65 m² to the 213 m² Presidential Suite, by way of the Onsen Suite with its own open-air bath.
Every room has a bath hewn from stone and toiletries by a Japanese master perfumer, and sleeps up to 3 with an extra bed. Several guests advise asking about the view: a city view can mean streets, houses or a car park.
Where is it, and is the area quiet?
On Aburano-koji Street in Nakagyo ward, facing Nijo-jo Castle: from the hotel to the Higashi Otemon Gate is 319 metres, 4 minutes on foot over OpenStreetMap’s streets. Nishiki Market is a 27-minute walk, the Imperial Palace park 19 minutes; Gion and the station are a taxi ride.
Inside it is quiet, guests say, though Horikawa Street outside is busy. Anyone who wants Gion on the doorstep in the evening will be happier in a hotel over there: from here it is a taxi ride of 3.5 km. Guests like being able to walk to the castle after breakfast.
How far is it on foot to the castle, the underground and the sights?
Measured on 7 October 2026 over OpenStreetMap’s streets: 319 metres and 4 minutes to the entrance of Nijo-jo Castle, 835 metres and 11 minutes to Karasuma Oike, 1392 metres and 19 minutes to the Imperial Palace park, 2023 metres and 27 minutes to Nishiki Market.
The official location page gives 3 minutes from Exit 2 of Nijojo-mae and 10 from Karasuma Oike. By car Kyoto Station is about 15 minutes by the hotel’s count, 3.6 km by road; Yasaka Shrine in Gion is 3.5 km.
How do you get there from Kyoto Station and the airports?
From Kyoto Station by taxi or car, about 15 minutes, or by underground to Nijojo-mae on the Tozai Line. The room services page prices the hotel’s private car at 20,000 yen from the station, 69,000 from Kansai Airport and 39,000 from Itami, tax, tolls and parking included.
From Kansai the location page gives about 100 minutes by car, or the Haruka train to Kyoto Station in 75 minutes; from Tokyo the Shinkansen takes 2 hours and 20 minutes. A guest in August 2026 had their luggage carried to the underground by the hotel.
Is there parking, and what does it cost?
Yes, valet only: 4,000 yen a night or 1,200 yen an hour, tax and service included, according to the room services page; diners who spend more than 8,000 yen in a hotel restaurant get 2 hours free. There are 28 spaces, 23 in a mechanised car park and 5 standard, and when they are full the staff point to car parks nearby.
Cars come in from Aburano-koji, a one-way street, as a review of 2022 notes. Bicycles can be hired from 8am to 6pm at 4,000 yen a use, and the Google Hotels listing shows electric-car charging.
Is the sea or a river close by?
Kyoto is an inland city with no sea. The hotel’s water is in its garden, with the pond and the stone basin, and in the thermal spring; the coast is a train or car journey away, and no official page offers trips to the sea.
Is there a swimming pool?
There is no pool for swimming lengths. There is the Thermal Spring, which the official outline lists as a natural hot-spring pool facility, swimwear required: a large underground bath among boulders and waterfalls, mixed, for soaking. A Japanese guest put it plainly in September 2026: nowhere to swim, but a spa to idle in.
Guests in 2023 describe one large, moderately warm pool, those in 2026 zones at slightly different temperatures and a cool mist that falls now and then. The hotel does not publish the water temperature.
How warm is the spring water, and when can you go in?
Every day from 7am to 11pm, last entry 10:30pm, according to the thermal spring page. The water comes from Kyoto Nijo Onsen, a sodium and calcium chloride spring about 1,000 metres below the hotel; its temperature is not published, and guests call it warm rather than hot, with some spots warmer or cooler.
Bathers must be 13 or over; children of 4 to 12 may go in from 9am to 5pm with an adult. Shower first, and stay out straight after a meal or a drink.
Where can you eat, and when?
Around the garden there are TOKI, inventive cooking with a French base, lunch until 1:30pm and dinner from 5:30 to 8:30pm, last orders; FORNI, Italian, with breakfast from 7 to 10, lunch from 11:30am to 2:30pm and dinner from 5:30 to 9:30pm; and THE GARDEN BAR, from 11am to 11:30pm. The SHIKI-NO-MA room hosts private dinners and kaiseki from the Kinobu restaurant, for 4 or more.
At TOKI the 12-dish Signature Course costs 24,500 yen, at FORNI dinners run from 12,000 to 19,000 yen, with the 15% service charge and tax included. The official site says TOKI is featured in the 2026 MICHELIN Guide, with no star mentioned; in-room dining runs from 7am to 10:30pm, though the Onsen Suite page lists it as 24-hour.
Is breakfast included, and what does it cost?
It depends on the rate: Google Hotels lists it as an extra charge. At FORNI, according to the breakfast page, the American buffet with a hot main course costs 7,500 yen, the continental buffet 7,000, the Japanese breakfast in its oju box 7,500 and the children’s breakfast 3,000.
Guests whose rate includes breakfast can have it in their room for a supplement. Many praise the Japanese breakfast and the French toast; in 2025 and 2026 a few describe waits for the main dish.
What is the spa like?
The THERMAL SPRING SPA holds 5 Forbes Travel Guide stars for 2026 and, in the official outline, takes in the swimwear thermal spring, 2 private onsen, 4 treatment rooms looking onto a garden, a quick-massage room and the gym, open around the clock. The private onsen, each of more than 100 m², have a mist sauna.
The hotel publishes no overall size for the spa, and no sauna or steam room in its shared area; the guests who mention them place them in the private onsen.
Is the spa included, is there a fee, and can outside guests use it?
For hotel guests the thermal spring carries no price on the site, and a guest in July 2025 called it free; the private onsen cost extra, from 24,500 yen for 60 minutes, and are for guests only. Treatments, says the treatments page, can be booked by visitors too, who may arrive an hour early to use the spring.
No day pass to the spring alone is published for people not staying. The gym is for guests aged 16 and over.
Which treatments does the spa offer, and at what prices?
The Signature Treatment, with a foot bath, an herbal compress and a choice of 3 aromas, costs 35,000 yen for 60 minutes, 46,000 for 90 and 55,000 for 120, on the treatments page. Since 1 October 2026 there are 5 treatments created with MIKIMOTO BEAUTY, and ALAENA facials.
Book by telephone and arrive 15 minutes early; cancelling within 48 hours costs the full fee. Treatments are for 16 and over, and 16 to 18-year-olds need a parent’s signature.
Can you go in with tattoos, and do you need swimwear?
Swimwear is required: the spring is shared by men and women together, as the thermal spring page says, and a guest in January 2025 reports that swimsuits are provided free. In the private onsen and the Onsen Suite you bathe on your own.
The house rules say guests with tattoos may be asked to cover them before entering the spring and the gym; Booking.com says they may not be allowed in the shared bathing areas. The sources do not say which coverings are accepted.
Is it good for children?
Yes. According to Booking.com children of all ages are welcome, cots are free and an extra bed costs 30,360 yen a night, but from 13 children pay as adults; Expedia says children in existing beds stay free. The children’s breakfast costs 3,000 yen.
Every morning at 10, young people can spend 3 hours working in the hotel, in uniform, for 5,000 yen, on the experiences page. The spring is open to children of 4 to 12 from 9am to 5pm, the spa from 16; at TOKI families with children of 12 or under dine in the private room.
What does the hotel offer beyond the rooms?
The 1,300 m² garden with the old residence’s lanterns, the spa with its spring, 2 restaurants, a bar, the SHIKI-NO-MA room and a shop. The experiences page lists a free art tour, morning breathing on the engawa, free from 13, a paid tea ceremony and private visits to Nijo-jo, Kiyomizu-dera, Byodoin and Toji.
Wi-Fi is free, the front desk is open around the clock, and there is laundry and bicycle hire. Pets are not allowed, apart from assistance dogs.
What offers and packages are there?
On the site on 7 October 2026: the 2-night SPA Indulgence wellness stay at 186,000 yen for one or 292,000 for 2; from 17 to 30 November 2026 the autumn private tours of Byodoin, Toji and Kiyomizu-dera, at 400,000 yen a group for the first 2; and the private tour of Nijo-jo every day.
For the sixth anniversary FORNI holds a buffet brunch at 9,800 yen a head on 3 November 2026, and TOKI a 4-hands dinner at 37,950 yen on 7 November. The official site’s calendar shows the lowest price per person, for 2 adults sharing.
Can you marry at The Mitsui, or hold a private party?
The English site has no weddings page and publishes no packages, prices or capacities for weddings, although the structured data on its home page lists wedding planning. For private parties there are SHIKI-NO-MA, seating up to 16, hired at 30,000 yen for lunch and 60,000 for dinner, and the 6-seat private rooms at TOKI and FORNI.
The reviews include a proposal in June 2026 and several anniversaries, with the room dressed by the staff on request.
Is there a New Year’s Eve dinner?
On 7 October 2026 the site published no dinner for 31 December. It did publish the Christmas menus for 24 and 25 December in its Christmas Collection 2026: at FORNI 13,000 yen for lunch and 22,000 for dinner, at TOKI 12,000 or 18,000 yen for lunch and 35,000 for dinner.
On Google Hotels the night of 31 December 2026 cost 546,482 yen for 2. One guest describes a calm New Year’s Eve spent in the hotel’s baths.
Is it open all year? When is the best season?
Yes: the site announces no closures, and on Google Hotels, read on 7 October 2026, every night from 8 October 2026 to 31 January 2027 had a price except 26 December, which does not mean the hotel was closed.
The garden follows the seasons: weeping cherries and azaleas in spring, maples turning red from September to November, camellias in winter. On Google’s calendar January 2027 nights cost less than half the autumn ones.
How much does a night cost?
On Google Hotels, read on 7 October 2026, for 2 adults and one night, tax and service included: 302,864 yen on 8 October 2026, 430,098 yen on 24 October, 583,188 yen on 14 November, the dearest of the calendar, 264,497 yen on 16 November, 172,161 yen on 13 December, 466,409 yen on 31 December and 141,551 yen on 21 January 2027.
The calendar shows the lowest seller’s price without naming the room. Read on 7 October 2026, the night of 8 October cost 302,864 yen from the lowest seller; the hotel’s own listing on marriott.com showed 316,240 yen for a city-view Deluxe Room, the same figure as Booking.com and Agoda. Their links show the service charge and consumption tax already inside the total. Kyoto’s lodging tax comes on top and is paid at the hotel.
Is it better to book direct or through a booking site?
For 8 October 2026 the Google Hotels listing showed the same price on Marriott’s site, Booking.com and Agoda, with Expedia just above and Super.com just below. Booking on the official site or Marriott earns Marriott Bonvoy points, and several guests describe stays paid for with points.
Cancellation depends on the rate; the hotel’s terms charge the whole night to anyone who cancels after 3pm the day before or does not arrive. The official site’s calendar quotes prices per person.
What do guests say?
On 7 October 2026 Google showed 4.6/5 from 1,111 ratings, Tripadvisor 4.3/5 from 210, ranked 80th of 355 hotels in Kyoto with a Travellers’ Choice 2026, Booking.com 9.4/10 from 215, with staff at 9.6 and value for money at 8.6, and Expedia 9.8/10 from 153.
Among the latest 500 Google reviews with text, 83% of those who discuss staff and services are positive, and 81% of those who discuss the rooms. Breakfast, when the rate leaves it out, and the lodging tax come on top of the rate, and on Booking.com children of 13 and over pay as adults. Some guests call TOKI Michelin-starred, but the official site only says it is in the 2026 MICHELIN Guide.
What taxes and charges are added?
On the restaurant and spa prices the 15% service charge and consumption tax are already included. Kyoto’s lodging tax is added: since 1 March 2026 it runs from 400 to 10,000 yen a person a night depending on the room rate, according to the hotel’s notice, and is worked out on the room alone.
Late check-out is charged: 30% of the room until 3pm, 50% until 6pm and the whole night after that. An extra bed costs 30,360 yen a night.
What time are check-in and check-out?
Check-in from 3pm and check-out by noon, under the hotel’s terms; guests who are not Japanese nationals show their passport. Expedia adds that early check-in depends on availability and is charged, and Booking.com sets 18 as the minimum age to check in.