The Tokyo Station Hotel, 150 rooms and suites inside Tokyo Station’s 1914 building, in Marunouchi, between the Shinkansen platforms and the Imperial Palace
The Tokyo Station Hotel suits a stay with a train on either side; the lowest seller showed 54,477 yen for one night taken alone in January 2027. Anyone who wants space or a view from the least expensive room will like it less: Classic rooms start at 23 m² and have no view.
Co-founder & CEOMarco Di CesareHe spent weeks comparing hotels and kept finding that the detail deciding the trip was missing from the hotel website. 10 years in marketing technology, 2 of them building with AI.About MarcoHow we write the guideLinkedIn
I would ask for a Dome Side room: 30 to 44 m² with 3.9 m ceilings, set along the historic domes of the station, and the one 3 returning guests chose for their latest stay.
The week that costs less
One night taken alone reads 55,728 to 60,112 yen from 8 to 14 March 2027 (Google, 13 October 2026). Booked as 7 nights from 16 November 2026, the lowest seller asked 138,363 yen a night; the hotel’s own listing, 569,250 yen.
On top of the rate
Add breakfast at the Atrium, 6,400 yen per adult, tax and service charge included. Parking costs hotel guests 2,100 yen a night, tax included, and the baths on B1 an additional 2,000 yen.
Meet at the platform
Ask for the platform welcome: book at least 48 hours ahead and uniformed staff meet you at the platform, if you arrive by Shinkansen or Narita Express, and escort you to the hotel.
What The Tokyo Station Hotel is
The Tokyo Station Hotel opened on 2 November 1915 in the Marunouchi building of Tokyo Station, which Kingo Tatsuno had designed and which opened the year before. After the air raids of 1945, its listing as an Important Cultural Property in 2003 and a restoration begun in 2007, it reopened in 2012 with 150 rooms and suites furnished by the British firm Richmond International. It belongs to Small Luxury Hotels of the World.
You choose it for the place itself. Breakfast at the Atrium is taken under the roof, 9 metres below the ceiling; from the Archive Balcony and the Dome Side rooms the reliefs of the domes and the travellers at the ticket gates are close enough to study; staff will wait on the Shinkansen platform for guests who ask. Of the 500 most recent Google reviews with text, 93% of those discussing the location are positive, as are 88% of those discussing breakfast.
The price of the place is paid in space and in steps. Classic rooms start at 23 m² and have no view, the building is 335 metres long, and from reception at the south end to rooms on the north side is a real walk. Anyone who wants space above all for the money will be happier elsewhere; and many of the hotel’s restaurants take last orders between 8pm and 9pm, worth knowing if you arrive on an evening train.
In the Lumina Guide
Lumina Guide 2027
At The Tokyo Station Hotel you sleep inside the station’s red-brick building of 1914: you arrive from the Shinkansen platform, have breakfast under the roof and look at the domes from the Dome Side rooms.
Among the hotel’s regulars, 3 praise the staff and 2 found that the hotel knew them. A guest on a second stay, writing in June 2025, chose a Dome Side room this time and watches the ticket gates from a quiet room. One writing in August 2025 is back in a Dome Side room after 3 years. A guest who wrote in April 2021 says the service has improved little by little since the station building was restored.
14 of the 772 reviews with text say it is not a first stay
From 2 stays to 5
One guest returned after 11 years
Counted among all 772 reviews with text, written between January 2020 and October 2026.
Our reading, point by point
What we found reading the hotel’s own pages, one thing at a time.
Location
Joined to the platforms, with the Imperial Palace, Ginza and Nihonbashi each under 20 minutes on foot.
Character
The 1914 building, the restored domes, 107 archive works in the corridors and a balcony for guests only.
Rooms
12 categories from 23 to 228 m², ceilings up to 3.9 m; the cheapest are small and without a view.
Food and social life
10 outlets, from French, sushi and kaiseki to Cantonese and yakitori, and a buffet of over 100 dishes; dinners end early.
Wellness
An artificial hot-spring bath, dry and steam saunas, a cold plunge and a free gym; no pool, and the baths cost 2,000 yen.
The stay as a whole
Google, read on 7 October 2026: the median night for 2 cost 115,672 yen in October and 56,348 in January 2027.
What makes it rare
A badge is an experience travellers look for, that is really here and that few hotels in the guide have.
Here: in the Atrium, under the station roof, between the original brick wall and 2 chandeliers: a buffet half Japanese and half Western, with eggs to order, from 6.30am.
149 of the 169 guests who write about breakfast are pleased. 15 hotels of 335 hold it.
What do Tokyo Station Hotel’s guests say? They write it in their reviews, even those who only came for a drink or dinner: we read every one and tell the 5 things that matter, from the location to the bill.
Location
9 in 10 guests who mention it are happy with it. Guests write about stepping in straight from the platform, staying dry by walking through the station, and reaching the Imperial Palace and Ginza on foot.
Room
8 in 10 guests who mention it are happy with it. Of the rooms, guests describe the high ceilings, the quiet despite the trains and, from the Dome Side rooms, the view of the dome reliefs and of travellers at the ticket gates.
Staff and service
9 in 10 guests who mention it are happy with it. Guests write about staff who meet them on the Shinkansen platform, porters who walk them all the way to the room, and service in English.
Breakfast
9 in 10 guests who mention it are happy with it. Breakfast is the Atrium buffet, under the station roof: guests write about the Japanese and Western dishes, the eggs cooked to order and the room itself.
Price
6 in 10 guests who mention the price find it fair. Guests write that they paid to sleep inside Tokyo Station’s red-brick building, between the domes and the platforms; an autumn night usually costs twice January’s.
Where Tokyo Station Hotel leads
Location
On location it shares first place with Palace Hotel Tokyo among the 5 hotels compared in Tokyo.
Staff and service
On staff and service it shares first place with Palace Hotel Tokyo among the 5 hotels compared in Tokyo.
Breakfast
On breakfast it comes ahead of the 4 other hotels it is compared with in Tokyo.
The numbers, and how we count them
Tokyo Station Hotel in numbers
What
Score out of 10
Guests who mention it
Happy
Location
8.6
243
93%
Room
7.8
209
82%
Staff and service
8.4
355
88%
Breakfast
8.4
169
88%
Price
–
61
56%
The scores come from 500 Google reviews with text, left from 18 January 2024 to 5 October 2026. The other hotels are the ones weighed for a stay in Tokyo: for each we read its latest 500 Google reviews with text, or all of them where there are fewer, as of 8 October 2026. The score is the average of what they say, from 0 if they speak of it very badly to 10 if they speak of it very well. Where only a few mention something, the score stays close to the guide’s average: a handful of voices does not make a reputation.
The hotels we weigh it against in Tokyo:
Palace Hotel Tokyo
Aman Tokyo
HOSHINOYA Tokyo
Park Hyatt Tokyo
Price: for two on the night of 27 January 2027, from 54,477 JPY (seen on Google Hotels on 13 October 2026).
What a night costs, season by season
One night taken alone for 2 adults reads 78,492 to 171,747 yen from 14 October to 28 November 2026, with a few lone nights lower, and 54,477 to 113,252 yen from 2 January to 18 September 2027. I would price the whole stay before choosing dates.
Period
Yen a night
14 Oct. 2026–28 Nov. 2026
63,800–171,747
29 Nov. 2026–25 Dec. 2026
57,586–113,472
26 Dec. 2026–1 Jan. 2027
84,136–200,375
2 Jan. 2027–18 Sept. 2027
54,477–113,252
The lowest price any seller showed on Google Hotels for one night searched alone, for 2 adults, read 13 October 2026; no room or meal plan is specified. The calendar stops on 18 September 2027; 9 to 17 September 2027 have no price. Booked as 7 nights from 16 November 2026, the lowest seller Google listed that day asked 138,363 yen a night; the hotel’s own listing, 569,250 yen.
What to expect
Breakfast in the roof space, the domes seen from inside, baths in the basement and a bar of 1915 brick.
On the fourth floor, in the attic of the building, a 400 m² room with a 9-metre ceiling, open to hotel guests only. The buffet runs to more than 100 dishes, Japanese and Western, with eggs cooked to order; from 6:30 to 11, at 6,400 yen an adult with tax and service.
The Archive Balcony, open only to staying guests, looks onto the north and south domes: the restored reliefs above, the travellers at the ticket gates below, and photographs, paintings and restoration papers on the walls. The guest corridors hang 107 works on the station’s history.
Bath & Relaxing has a carbonated bath, an artificial hot-spring bath, a cold plunge, a dry sauna and a steam sauna. Entry is 2,000 yen, from age 16; you bathe without a swimsuit, and the wellness page asks for tattoos to be covered. The gym next door is free for hotel guests.
A bar set against the original 1915 brickwork, with Japanese and world whiskies and the house cocktail, «Tokyo Station». Open from 5pm to 10pm, closed on Sundays and Mondays, it takes no reservations and admits no one under 20.
Good to know before you book
Many of the hotel’s restaurants take last orders between 8pm and 9pm; Camellia stays open until 11pm, with last orders at 10.30pm. Source: thetokyostationhotel.jp
The building is 335 metres long and reception is at the south end, so guests sleeping near the north dome walk a long way down corridors that all look alike, several reviewers wrote in 2026. One followed the porter’s tip: the colour of the light bulbs tells you where the lifts are.
Classic rooms, 23 to 47 m², are on the station side and have no view, as the hotel says itself; they have double glazing against noise. For the square or the domes you need a Palace View, City View or Dome Side room.
The price swings with the season: on the Google Hotels calendar read on 7 October 2026 the median October night cost 115,672 yen and the median January 2027 night 56,348, with Saturday the dearest day of the week on average.
The rule on tattoos depends on which page you read: the wellness page asks for them to be covered, the FAQ bars them from the baths and the gym and allows them only for spa treatments. Swimsuits are not worn in the bath.
Smoking is allowed only in South Wing rooms and in the smoking rooms on the second and third floors; every other room is non-smoking, e-cigarettes included.
Arrive by train and you are already at the hotel: the entrance is at the station’s Marunouchi South Exit
Shinkansen
Booked at least 48 hours ahead, staff meet guests arriving by Shinkansen or Narita Express at the platform and walk them to the hotel, the official page says
From Haneda
About 30 minutes by train, the monorail to Hamamatsucho then the JR Yamanote or Keihin-Tohoku line; 40 to 60 minutes by car
From Narita
About 60 minutes on the Narita Express to Tokyo Station, a train every 30 to 40 minutes; about 90 minutes by car
By car
Parking in the building at 2,100 yen a night including tax, from 2pm on arrival to 2pm on departure; the entrance takes vehicles up to 2.3 m high
On foot
The Ōte-mon gate of the Imperial Palace gardens is 1.1 km away, 14 minutes; Ginza’s Wako corner 1.3 km, 17 minutes
Trains, cars and parking from the official access page, read on 8 October 2026. Walking distances were calculated on 8 October 2026 on OpenStreetMap’s streets, from the Marunouchi South Exit. The Marunouchi Line of the Tokyo Metro is 3 minutes’ walk away.
From the station to the Imperial Palace, Ginza and Tsukiji market
The hotel, the Imperial Palace gardens and bridge, Ginza, Nihonbashi, the Kabuki-za, Tsukiji and Hama-rikyu, with the minutes on foot.
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A day at The Tokyo Station Hotel
6.30am
Breakfast at the Atrium
The Atrium buffet opens at 6.30am on the 4th floor, with last entry at 10.30am.
7am
Run round the palace
The gym and baths open at 7am on weekdays; the 5 km loop round the Imperial Palace has no traffic lights.
The afternoon
The Archive Balcony
The Archive Balcony, for staying guests only, looks onto the north and south domes of the station.
5pm
A whisky at Bar Oak
Bar Oak opens at 5pm, closed on Sundays and Mondays, and takes no reservations.
After dinner
The baths on B1
On weekdays the baths stay open until 11pm, with a dry sauna and a mist sauna.
The Tokyo Station Hotel reviews
The platforms’ scores, read on 7 October 2026, and what guests say about the rooms, the corridors and the service.
On 7 October 2026 Google showed 4.5/5 from 3,828 ratings. The figures by topic come from the 500 most recent reviews with text, from January 2024 to October 2026, in Japanese, English, Chinese and other languages. They are accounts of stays we have not verified.
6 stays described on Google between June 2025 and August 2026.
Google
From the platform to the room
In July 2026 one guest was met off the Narita Express and led through the maze of the station. The review praises the high ceilings and the pyjamas in the room, and would have liked better toiletry bottles and a less musty smell in the lounge.
In July 2026 a family with 2 children stayed in a Maisonette before and after a trip to Morioka: laundry done while they were away, luggage stored, staff waiting on the platform when they came back. For the last night they dropped their booking at the Palace Hotel and returned here.
In April 2026 a couple with a north-side room found the walk from reception, at the south end, very long, and the room small, with a bathroom taking up half of it. It was quiet, though, despite overlooking a station entrance, and the buffet was good.
In August 2026 a Japanese guest describes a room looking onto the dome and the ticket gates, a rare experience, and a breakfast excellent in range and quality, with a warning that the basement baths cost 2,000 yen.
In May 2026 a guest who spent 3 days in Tokyo advises listening to the porter: in corridors that all look the same, the colour of the bulbs shows where the lifts are. The same review remembers an onsen-style tub and laundry returned the same day, folded and sealed.
In June 2025 a Japanese couple on an anniversary trip loved the architecture and the breakfast, but found most rooms around 30 m² and the corridors endless, and had hoped for a little more for the occasion.
What people ask before booking The Tokyo Station Hotel, answered from sources read on 7 and 8 October 2026.
What kind of hotel is The Tokyo Station Hotel?
A historic hotel of 150 rooms and suites in Tokyo Station’s red-brick building, opened in 1915 and reopened in 2012 after restoration; the history page runs through the dates, from 1933, when it became the Tokyo Railway Hotel, to its listing as an Important Cultural Property in 2003. It is a member of Small Luxury Hotels of the World and a partner hotel of Takumians, Traveller Made’s network of travel designers.
Google Hotels and Tripadvisor class it as 4-star, the Michelin Guide gives it one Key, and the awards page lists the 2026 Readers’ Choice Awards of Condé Nast Traveller’s UK edition. Booking.com places it in the JR-East Hotels chain. One 2026 reviewer writes of 120 rooms; the hotel, Michelin and Tripadvisor count 150.
What rooms are there, and how big are they?
12 categories on the rooms page, read on 8 October 2026: 7 of rooms, from the 23 m² Classic with no view to the 55 m² Palace View over the avenue to the Imperial Palace, with Palace Side, Dome Side, South Wing, City View and the 2 Liberty rooms; 2 on 2 levels, the 65 m² Maisonette and the 72 or 120 m² Maisonette Suite; and 3 suites, the 58 m² Junior, the 95 m² Ambassador on the top floor and the 173 or 228 m² Imperial.
Ceilings run from 2.5 to 3.9 m and every room has a rain shower separate from the bath. For toiletries the English room pages still list Bvlgari, while a notice on the Japanese site announces Lalique bottles in every room except the suites, from 31 August to 15 September 2026. The 2 Liberty rooms opened in April 2025, according to the Japanese page that presents them. Maisonette Suites, Ambassador Suites and the Imperial Suite booked at the best available rate include the breakfast buffet and the minibar. Floors are numbered the Japanese way, with the first at street level.
Where is it, and is the area noisy?
At 1-9-1 Marunouchi, Chiyoda, inside Tokyo Station’s building and joined to the Marunouchi South Exit, the access page says. In front is the station square, to the west Gyoko-dori leads to the Imperial Palace, and around it are the offices of Marunouchi.
Inside it is quiet: several guests in 2024 and 2025 say they heard neither trains nor city, and the Classic rooms are double-glazed. Google Hotels puts the Imperial Palace 2 km away; on foot the Ōte-mon gate of the gardens is 1.1 km away and Nijūbashi bridge 1.3 km.
What can you walk to?
Measured on 8 October 2026 on OpenStreetMap’s streets, from the Marunouchi South Exit: the Imperial Palace East Gardens at Ōte-mon gate, 14 minutes; Nijūbashi bridge 17; Nihonbashi bridge 16; the Wako corner in Ginza 17; the Kabuki-za 23; Tsukiji Outer Market 30; and Hama-rikyu Gardens, on the bay, 34.
For runners, the official page suggests the loop round the Imperial Palace, 5 km without traffic lights, 6.5 km from the hotel and back, with a map at reception.
How do you get here from the airports and by Shinkansen?
From Haneda in about 30 minutes by train, the monorail to Hamamatsucho and the JR line on to Tokyo, or 40 to 60 minutes by car; from Narita in about 60 minutes on the Narita Express, which runs into the station itself, or about 90 minutes by car, the access page says. The concierge arranges private transfers.
Guests arriving by Shinkansen or Narita Express can ask for the platform welcome: someone holding the hotel’s placard waits at the carriage, if booked at least 48 hours ahead with the train name, arrival time, car and seat. The same service sees guests onto their train when they leave.
Is there parking?
Yes, in the station building: for hotel guests 2,100 yen a night including tax, from 2pm on the day of arrival to 2pm on departure; for others 1,300 yen an hour, the official page says. The car park entrance takes vehicles up to 2.3 m high. Google Hotels lists it as paid, as does Michelin.
Is the sea nearby?
No: this is a city hotel, inside the station building as the access page describes, with no beach and no access to the sea. The nearest point on Tokyo Bay we measured is the Ōte-mon entrance of Hama-rikyu Gardens, 2.5 km away, 34 minutes on foot; the water you see near the hotel is the moats of the Imperial Palace.
Is there a pool?
No. The official FAQ says so twice, once in its wellness section. On B1 instead are the baths of Bath & Relaxing: a carbonated bath, an artificial hot-spring bath and a cold plunge, with a dry sauna and a steam sauna.
Are the wellness baths heated, and when are they open?
The carbonated and artificial hot-spring baths are hot baths, beside a cold plunge; no temperature is published. They open from 7am to 11pm on weekdays, 10am to 9pm on Saturdays and 10am to 7pm on Sundays and holidays, and close on the third Sunday of each month, the wellness page says.
Where can you eat, and until when?
In 10 outlets, the restaurants page says: Blanc Rouge, French, for dinner from 5:30pm to 9pm; Sushi Asanogawa, Edo-style sushi in the tradition of Kaga, until 10pm; Shichi Jyu Ni Kou, kaiseki and teppanyaki; Cantonese En; Yakitori Seo, evenings only and closed on Sundays; and Enoteca Norio, Italian. Then Camellia, a café by day and a bar until 11pm, Bar Oak, the Lobby Lounge from 8am to 8pm and the café of Toraya, the Japanese confectioner with 5 centuries behind it.
Many restaurants take last orders between 8pm and 9pm. Several outlets admit children only from primary-school age or in private rooms.
Is breakfast included? Are there rates with dinner?
It depends on the rate. The Atrium buffet costs 6,400 yen an adult, tax and service included, the breakfast page says; Google Hotels lists it as extra. It is included with suites booked at the best available rate and with breakfast rates: the rates on the Japanese site offer many, including one with dinner at your choice of the teppanyaki, kaiseki, Italian or Cantonese restaurant and the next morning’s breakfast.
In-room breakfast runs from 6:15 to 11am, ordered by 10pm the night before, from a continental at 4,400 yen to the Power Breakfast at 9,700, with the Japanese Shokado bento at 6,000; at the Lobby Lounge the sets cost 4,800 to 5,200 yen.
What is the spa like?
On B1, the wellness page describes 3 parts: The Jexer Tokyo gym, with cardio machines, weights and an oxygen capsule; Bath & Relaxing, with carbonated, artificial hot-spring and cold baths, a dry sauna and a steam sauna, lockers and a relaxation lounge; and AN Spa, with face and body treatments using Japanese products and a room for couples.
The hotel publishes no floor area. Guests say little about it; the gym is free for hotel guests.
Is the spa included, is there a fee, and can non-residents use it?
The gym is free for hotel guests; Bath & Relaxing costs 2,000 yen a person, and Google Hotels is wrong to list the gym as paid. The Japanese site adds that non-residents may use the gym for 3,300 yen, towels and kit included, while the baths are open only to hotel guests and gym or spa users: there is no bath-only ticket.
Treatment guests may use the baths free of charge for an hour before or after their treatment, according to the hotel’s Japanese site and the AN Spa menu, read on 15 October 2026. Hotel guests get 10% off treatments.
Tattoos, swimwear and dress: what are the rules?
You bathe without a swimsuit, from age 16, and should not come down from your room in a bathrobe or slippers. As a general rule guests with tattoos cannot use the baths or the gym, and can have spa treatments, according to the FAQ, edited by the hotel on 6 October 2026 and read on 15 October 2026. Booking.com likewise warns that visible tattoos may keep you out of shared bathing areas.
The gym requires sportswear and indoor shoes; a kit with shoes can be hired for 500 yen. Throughout the hotel guests are asked not to wear very revealing clothes, pyjamas or slippers in public areas.
What are the spa and gym hours?
The gym opens from 7am to 11pm on weekdays, with the machines until 10:30pm, from 10am to 9pm on Saturdays and from 10am to 7pm on Sundays and holidays; it closes on the third Sunday of the month and, the Japanese site says, over the New Year holidays. AN Spa, from age 18, takes its last guests at 8pm from Monday to Saturday and 6pm on Sundays by the English page; the Japanese page gives opening hours of 10am to 9pm, and 10am to 7pm on Sundays.
Which treatments does AN Spa offer, and at what prices?
From the AN Spa menu: the Zen Signature, face and body, with Japanese rose, yuzu, tea, rice ceramide, gold and platinum, at 37,350 yen for 60 minutes, 46,650 for 90 and 57,900 for 120; the house aromatherapy massage, with cypress and sandalwood, yuzu and mandarin, or cherry blossom and yuzu oils, from 33,600 yen for 60 minutes to 52,350 for 120; and acupressure from 28,050 yen for 60 minutes.
The menu does not say whether tax is included, and warns that treatments and prices may change. The couples’ room costs 2,000 yen more per room.
Is it good for children?
Yes. Children of 12 and under stay free in an adult’s bed, one child per bed; a child who needs an extra bed is booked as an adult, the families page says. At the Atrium breakfast children up to 6 eat free and those aged 7 to 12 pay 3,200 yen; the FAQ says 3,100. Pyjamas, slippers, a bed guard, a baby bath and a pushchair can be requested.
A cot for babies under 12 months can be set up in rooms of 34 m² or more, except the Maisonettes, according to the hotel’s Japanese FAQ and families page, read on 15 October 2026. There is no childcare, but the concierge will find a babysitter.
What does the hotel offer beyond the rooms?
10 restaurants and bars, the gym, baths and spa on B1, 3 event rooms, the Archive Balcony and a gallery of 107 works in the corridors, 40 of them with audio guides by QR code, the gallery page says. Free Wi-Fi throughout, paid laundry, luggage storage before and after your stay and, on the Japanese site, a rate that includes a private tour of the hotel led by a member of staff, from Monday to Wednesday and on Saturdays.
Pets are not allowed, say Booking.com and Google; the hotel welcomes assistance dogs and has accessible rooms, wheelchairs on loan and an accessible toilet on B2. Google calls it smoke-free: smoking is allowed in the South Wing.
What offers are there?
On the offers page, read on 7 October 2026: 10% off the best available rate when booking at least 90 days ahead, in 8 of the 12 categories; 10% for JR Hotel Members, which is free to join, in every room except the Imperial Suite, from 45,902 yen a room without breakfast; and a honeymoon package with breakfast, a welcome gift and 100 dollars to spend in the hotel, in the Maisonette King or the Junior Suite King.
The third-night-free offer ran until 17 September 2026 and had expired when we read it. The Japanese site’s rates add packages for anniversaries, proposals and arrivals after 8pm.
Can you get married at The Tokyo Station Hotel?
Yes: the weddings site, in Japanese, offers ceremonies in a semicircular hall full of daylight, Christian, civil or Shinto, for up to 90 seated guests, the ceremony page says. Receptions are held in the Houo room, for 40 to 130, or in the Imperial Suite, for 6 to 16, by the reception page.
Prices are not published; the weddings office answers on 03-5220-0545 from 10am to 6pm, except on Wednesdays. For corporate events Houo covers 288 m² and seats 324 theatre-style.
Is there a New Year’s Eve dinner?
The official pages read on 7 and 8 October 2026 do not yet publish a dinner or party for the night of 31 December: the Christmas page of the Japanese site so far shows only the cakes, already on order, and promises decorations in November and festive menus still being planned. The fitness and spa page warns that the gym closes over the New Year holidays.
There was one at the end of 2025: a Google review dated 2 January 2026 describes a New Year’s Eve countdown party the guest loved, and a wish to have the same room again the following year. No menu, timetable or price for that evening is published; 31 December 2026 was on sale on Google Hotels.
Are there golf packages?
No, no official page mentions golf. For exercise the hotel suggests the run round the Imperial Palace, with a map at reception, and the gym on B1, the experiences page says.
Is it open all year? When is the best time to go?
Yes; no official page announces a closure, and on Google Hotels, read on 7 October 2026, all 116 nights from 8 October 2026 to 31 January 2027 had a price. The gym, baths and spa close on the third Sunday of each month. Early in 2026, according to the notices on the Japanese site, the Lobby Lounge shut from 15 January to 18 February, and guest-room interiors were being renewed from 19 January to 4 March.
The hotel names no best season. On Google’s calendar January was the cheapest month and October the dearest, with many autumn nights above 100,000 yen.
How much does a night cost?
Google Hotels, read on 7 October 2026, for 2 adults and one night: 54,648 yen on 11 October 2026, 173,119 yen on 15 October, 169,416 yen on 31 October, 120,409 yen on 14 November, 61,226 yen on 30 November, 115,100 yen on 24 December, 119,317 yen on 31 December and 53,267 yen on 27 January 2027. Google does not say whether these figures include tax and service.
All 116 nights read, from 8 October 2026 to 31 January 2027, had a price; the calendar names neither the room nor the rate. The highest figure, 249,504 yen, was for 8 October, the very night of the reading, when Google listed only 3 resellers and not the hotel’s own site, the cheapest at 154,825 yen. January is the cheapest month and October the dearest. The rates the hotel publishes on its Japanese site include consumption tax and service, with Tokyo’s accommodation tax on top.
What do the reviews say?
On 7 October 2026 Google showed 4.5/5 from 3,828 ratings, Tripadvisor 4.7/5 from 2,072, first of 7 hotels in Marunouchi, with a Travellers’ Choice Best of the Best 2026, and Booking.com 9.5/10 from 1,229, with cleanliness and comfort at 9.8 and value at 8.6. The hotel’s awards page lists second place among Japan’s hotels in the 2026 Readers’ Choice Awards of Condé Nast Traveller’s UK edition.
Of the 500 most recent Google reviews with text, 93% of those discussing location, 88% of those discussing staff, 82% of those discussing rooms and 56% of those discussing value are positive. Stepping in from the platform, the porters who walk guests to their room, breakfast at the Atrium and the view of the domes keep coming back. Classic rooms start at 23 m² and have no view, the corridors are long, and an autumn night usually costs twice January’s.
What taxes and charges are added?
The rates on the Japanese site are quoted with consumption tax and service charge included, and state that the Tokyo Metropolitan accommodation tax is charged separately; Booking.com likewise says the accommodation tax per person per night is not included and is paid at the hotel. None of the sources read gives its amount.
Tripadvisor warns that its partners’ prices exclude tax. Charged separately are breakfast, unless your rate includes it, the B1 baths, parking and guaranteed early check-in, which costs an extra night.
What are the check-in and check-out times?
Check-in from 3pm and check-out by noon, the official FAQ says, with times that may vary by rate. Guaranteed early check-in costs an extra night; luggage can be left at the Guest Relations desk on the entrance floor before and after your stay, and sent ahead to the hotel.
Cancelling costs the full night from the day before arrival, no-shows included, and rooms can be booked up to a year ahead. Booking.com warns that check-in between 3pm and 5pm can take a while.
Up for breakfastHeld by a hotel in the top sixth for breakfast, among the guide’s hotels where at least 30 guests write about it.15 hotels of 335 hold it.