HOSHINOYA Tokyo suits couples who would make time for the ryokan itself: barefoot tatami rooms, with the lowest seller on Google showing one night for 2 adults from 249,784 yen in early November. For wide skyline views, I would choose a hotel with unscreened windows.

Official site

Would you go?

Keep it among your hotels and see it on the budget globe, month by month.

Like a regular

A floor’s OCHANOMA Lounge: 2 guests in kimono at the timber table while a host pours green tea, rice-paper screens behind.
  1. The room to request

    For 2 adults I would ask for the Yuri, with a king bed and roughly 45 m² on tatami. For a longer stay, the Kiku adds a dining table and walk-in wardrobe, on a corner of the building.

  2. November’s lower nightly prices

    From 6 to 10 November 2026, individual nights for 2 adults ran from 249,784 to 262,272 yen on Google, read on 13 October 2026. The dearest night shown was 31 December, at 544,352 yen.

  3. If arriving by car

    The underground car park at Otemachi Financial City Grand Cube costs 5,500 yen overnight until noon the next day. In the daytime, from 7am to 10pm, the published charge is 300 yen per 30 minutes.

  4. Tea on your floor

    Leave time between 3pm and 4.30pm for sencha in your floor’s OCHANOMA Lounge: the host helps you choose a tea and serves a seasonal sweet. It is complimentary, with no reservation required.

What HOSHINOYA Tokyo is

HOSHINOYA Tokyo is Hoshino Resorts’ city ryokan, opened on 20 July 2016 in Otemachi, the financial district between the Imperial Palace and Tokyo Station. It is a tower of 17 floors above ground and 2 below: 14 floors of rooms, 6 to a floor around a shared lounge, the onsen at the top and the restaurant underground. Shoes stay at the door, and from there to your bed you walk on tatami, the lift included.

You come for the ritual of a ryokan in the middle of the city. The top-floor onsen holds dark, salty water rising from 1,500 metres below, and its open-air bath is walled so high that all you see is sky. Each floor’s OCHANOMA Lounge pours afternoon tea and an evening drink at no charge, and the activities run from the tea ceremony to sword practice on a rooftop 160 metres up. In the latest 500 Google reviews, 73% of those who mention the staff and services are positive.

It pays to know beforehand what it leaves out. The windows face offices, screened by a metal lattice and rice-paper panels: daylight comes in filtered and there is no city view. There is no bar and no pool; breakfast and dinner are paid for separately and booked by the day before; on longer stays the room is fully cleaned once every 3 days.

In the Lumina Guide

Lumina Guide 2027

HOSHINOYA Tokyo, in Otemachi, is a 17-storey ryokan with a hot spring on the roof, 11 minutes’ walk from Tokyo Station.

How we choose the hotels

Those who come back

Among HOSHINOYA Tokyo’s regulars, a guest writing in August 2023 after 2 stays calls the open-sky onsen the star of the hotel. Another, writing in October 2025 after a third stay, had returned to kenjutsu after trying it the previous year.

  • 10 of the 606 reviews with text say it is not a first stay
  • Explicit counts include second and third stays
  • One writer recalls a stay 5–6 years earlier

Both candidate lists were read; only explicit earlier accommodation is counted, within the 606 reviews with text.

Our reading, point by point

What we found reading the hotel’s own pages, one thing at a time.

  1. Location

    Otemachi, 11 minutes from Tokyo Station and 9 from the Otemon gate of the palace gardens; the district empties at weekends.

  2. Character

    Tatami from the entrance to the lift, kimono, a lounge on every floor: no other ryokan in Tokyo works like this.

  3. Rooms

    41 to 83 m², generous for the city, on tatami; the windows are screened and the daylight comes in filtered.

  4. Food and social life

    A dinner of forgotten home recipes and an 8-seat sushi counter; no bar and few meals outside set hours.

  5. Wellness

    A natural onsen on the roof, open from 3pm to 11.30am the next day, and a spa of paid treatments; no sauna.

  6. The stay as a whole

    Google’s lowest seller showed individual nights for 2 adults from 249,784 yen in the 6–10 November 2026 run, read on 13 October 2026.

The 5 things that matter, as guests tell them

What do Hoshinoya’s guests say? They write it in their reviews, even those who only came for a drink or dinner: we read every one and tell the 5 things that matter, from the location to the bill.

  1. Location

    7 in 10 guests who mention it are happy with it. Guests write about having Tokyo Station and the Otemachi underground on the doorstep, and the Imperial Palace gardens within walking distance.

  2. Room

    7 in 10 guests who mention it are happy with it. Guests describe spacious, spotless tatami rooms, with adjustable lighting and a glass-walled bathroom.

  3. Staff and service

    7 in 10 guests who mention it are happy with it. The welcome at the door, tea in the floor lounge, the tea ceremony, kenjutsu on the roof and, above all, the onsen on the top floor keep coming back.

  4. Breakfast

    6 in 10 guests who mention it are happy with it. The one guests describe most is the Japanese breakfast brought to the room in a tiered bamboo box; there is a Western one too, in the restaurant or in the room.

  5. Price

    Rates are room only, with breakfast and dinner added on top; guests who write well of the bill point to the onsen on the top floor and the service.

The numbers, and how we count them
Hoshinoya in numbers
WhatScore out of 10Guests who mention itHappy
Location7.115472%
Room6.919071%
Staff and service7.540373%
Breakfast6.28760%
Price–11032%

The scores come from 500 Google reviews with text, left from 22 December 2020 to 6 October 2026. The other hotels are the ones weighed for a stay in Tokyo: for each we read its latest 500 Google reviews with text, or all of them where there are fewer, as of 8 October 2026. The score is the average of what they say, from 0 if they speak of it very badly to 10 if they speak of it very well. Where only a few mention something, the score stays close to the guide’s average: a handful of voices does not make a reputation.

The hotels we weigh it against in Tokyo:

  • Aman Tokyo
  • Palace Hotel Tokyo
  • The Tokyo Station Hotel
  • Park Hyatt Tokyo
  • Janu Tokyo

Price: for two on the night of 9 November 2026, from 249,784 JPY (seen on Google Hotels on 13 October 2026).

What a night costs, season by season

In the calendar read on 13 October 2026, the run from 6 to 10 November offered individual nights from 249,784 to 262,272 yen for 2 adults, while 31 December reached 544,352 yen. I would compare a quote for the whole stay before choosing dates.

PeriodYen a night
24 October to 11 November 2026228,086–448,912
12 November to 17 December 2026315,408–375,424
18 December 2026 to 3 January 2027375,344–544,352
4 January to 2 March 2027224,064–325,950
7 March to 16 May 2027325,120–445,749
19 May to 27 August 2027269,888–343,110

Lowest seller on Google Hotels for a single night for 2 adults, read on 13 October 2026. The calendar ends on 27 August 2027 and includes nights with no price; the lone night of 9 January was 224,064 yen. In the historical reading of 7 October 2026, Google showed 193,416 yen for the single night of 14 October for 2 adults; the official Standard Rate for Sakura or Yuri was 205,432 yen, room only, with the tip included and taxes calculated at check-out. Booked as 7 nights from 16 November 2026, the lowest seller Google listed that day asked 170,249 yen a night.

HOSHINOYA, Janu or Park Hyatt Tokyo

Choose Janu for Azabudai Hills, with the tower and teamLab on foot and the metro a 5–12-minute uphill walk away. Choose Park Hyatt for quiet Nishi-Shinjuku, with the station’s west exit 16 minutes on foot and a free shuttle every 30 minutes from 9am to 9pm.

HotelA night, from
Hoshinoya318,240 JPY
Janu250,470 JPY
Park Hyatt Tokyo206,708 JPY

Lowest single-night seller price on Google Hotels for 2 adults within 16–22 November 2026, read on 13 October 2026.

What to expect

The onsen under open sky, 2 very different tables in the basement, a breakfast to book ahead, massages and the sword at dawn.

The indoor onsen bath, dark and steaming, opening towards the open-air bath closed by timber slats.Photo: HOSHINOYA Tokyo

The onsen on the top floor

On the 17th floor an indoor bath opens onto an open-air one, closed in by tall timber walls. The water of Otemachi Onsen, strongly saline and rich in iodine, comes from 1,500 metres beneath the district, where the sea once lay; only guests may use it.

An autumn dish from the dinner course: a small cake topped with shoots on a black plate, raw mushrooms around it.Photo: HOSHINOYA Tokyo

A dinner of lost recipes

In the basement, the tasting menu «Lost Flavors of Japanese Home Recipes», served since September 2025, brings back home cooking that is vanishing from Japanese tables. Dinner starts at 5.30pm, in your kimono if you like, and is booked by 8pm the day before.

At the Sushi Otemon counter the chef’s hand sets a tuna nigiri on a white plate.Photo: HOSHINOYA Tokyo

The Sushi Otemon counter

8 seats along a single slab of timber, opened in March 2025: Edo-style nigiri beside pieces inspired by other regions of Japan, after a run of small seasonal dishes. 2 sittings, at 5.30pm and 8pm.

The Japanese breakfast on a black tray: bowls of rice and soup, grilled fish, small dishes and an iron teapot.Photo: HOSHINOYA Tokyo

Breakfast, booked ahead

Japanese, with grilled fish, or Western, with scrambled eggs, from 7.20am to 9.20am in the restaurant or in your room in a tiered bamboo box. It is not in the rate and has to be booked by the day before.

A spa treatment: the therapist presses warm herbal pouches on a guest’s back.Photo: HOSHINOYA Tokyo

Treatments after the bath

The spa shares the onsen’s floor: you soak first, then go to your treatment. The Shiki uses pouches of seasonal herbs, steamed and pressed along the back, legs and arms for 90 minutes.

3 people with wooden swords on a rooftop above Tokyo, the Skytree on the horizon.Photo: HOSHINOYA Tokyo

Wooden swords on a rooftop

Early on Sundays, Wednesdays and Fridays, an hour of kenjutsu and breathing on a rooftop about 160 metres up, with the Skytree on the horizon. From September to November there is a moonlit version too.

Good to know before you book

  • Checking in before 3pm is charged by the hour: guests write of 10,000 yen an hour in 2025 and 9,000 in April 2026. Source: 500 Google reviews read, 22 December 2020 to 6 October 2026

  • On 7 October 2026 the standard rate could be cancelled free up to 22 days before arrival, while the «Over 2 Nights Stay» rate, 25% lower, was non-refundable. Source: hoshinoresorts.com

  • Shoes go into bamboo and chestnut lockers at the entrance and there are no slippers: you walk to your room on tatami in bare feet or socks, and the room has kimono-style wear you can also wear outside.

  • The windows look onto Otemachi’s offices and are screened by a metal lattice and rice-paper panels, so the light comes in filtered and there is no city view.

  • Rates are room only: breakfast and dinner are extra, booked by the day before, and the sushi counter cannot cater for allergies or special diets. There is no bar.

  • You bathe naked in the onsen, in separate baths for men and women. Hoshino Resorts does not ban tattoos but may refuse entry if they make other guests uncomfortable; several tattooed guests in 2025 and 2026 were let in without fuss.

  • The official engine asks for at least 2 nights; a single night can only be booked for dates within 30 days. On longer stays the room is fully cleaned once every 3 days.

Getting here

On foot from Tokyo Station, or by underground to Otemachi, which surfaces outside the entrance

Tokyo Station11 minutes’ walk from the Marunouchi North Exit, 857 metres; 10 minutes on the official site
Otemachi StationExit A1 from the Marunouchi Line, C1 from every other line
Haneda20 minutes by taxi or 40 by train, according to the official site
Narita60 minutes by taxi or 70 by train, according to the official site
By carCar park entered from Hibiya-dori: 300 yen per 30 minutes from 7am to 10pm, or 5,500 yen overnight until noon

From the official site, read on 7 October 2026; the minutes from the station are computed on OpenStreetMap’s streets from the hotel’s coordinates. There is no shuttle: an airport transfer is booked separately.

From Otemachi to the Imperial Palace, Nihonbashi and Ginza

The hotel, Tokyo Station, the Otemon gate of the palace gardens, Nihonbashi, Kanda Myojin, Ginza and the Kabukiza. Tap a place for the walking time.

Loading map…

A day at HOSHINOYA Tokyo

8am

Write a morning letter

At the lounge, write on Edo washi paper and seal the letter with a fragrant sachet.

10am

Walk to the gardens

The Otemon gate of the East Gardens is 9 minutes away on foot, with the remains of Edo Castle inside.

The afternoon

Warm up before treatment

Begin a spa visit in the hot spring: the hotel places the soak before the treatment.

5.30pm

Rediscover a home recipe

Dinner in the basement explores disappearing Japanese home recipes; reserve by 8pm the day before.

After dinner

Listen to court music

On Fridays, Saturdays and Sundays, the hotel’s evening programme includes gagaku at 9pm.

HOSHINOYA Tokyo reviews

The platforms’ scores, read on 7 October 2026, and what guests say about the onsen, the rooms and the service.

On 7 October 2026 Google showed 4.4/5 from 1,157 ratings, 74% of them 5 stars. The figures by theme come from the 500 latest reviews with text, from December 2020 to October 2026. They are guests’ accounts we have not verified.

Guest voices

6 stays described on Google between May and October 2026.

Google

A special occasion

In September 2026 a guest who came to celebrate called it the loveliest hotel they had ever stayed in: kind, cheerful staff, big comfortable rooms, the open-air onsen at the top. Taking off your shoes and walking on tatami, they write, makes everything calmer.

Google · September 2026Read the review
Google

The windows onto the offices

In August 2026 a couple gave one star: dark, closed-in rooms, no view, offices so near that they could not open the curtains without losing privacy, and a tatami smell too strong for them. They had expected a resort.

Google · August 2026Read the review
Google

Lovely for a night or 2

In May 2026 a guest who stayed 7 days gave 3 stars: a beautiful hotel with the onsen as its high point, but on a long stay the sheets were rarely changed unless you paid. They recommend it for a night or 2.

Google · May 2026Read the review
Google

Tattoos welcome now

In May 2026 a regular describes the Japanese harp played at the entrance, perfume-making in the lounges, kimono to wear around the hotel and the rooftop onsen, which now welcomes tattooed guests. It is their favourite hotel in Tokyo.

Google · May 2026Read the review
Google

Check-in

In October 2026 a guest loved the room and the baths, but check-in took about 90 minutes, much of it on dietary needs; at dinner a server still questioned them about the dishes they left.

Google · October 2026Read the review
Google

With 2 small children

In May 2026 a family with a baby of 6 months and a child of 3 and a half found it serene and very child-friendly, with big rooms and direct access to Otemachi Station.

Google · May 2026Read the review

Questions before you go

What people ask before booking HOSHINOYA Tokyo, answered from sources read on 7 October 2026.

What kind of hotel is HOSHINOYA Tokyo?

A luxury ryokan, the traditional Japanese inn, built as a tower. Hoshino Resorts runs it under its HOSHINOYA brand and opened it on 20 July 2016 as the brand’s fifth property, according to its official press fact sheet. There are 17 floors above ground and 2 below: 84 rooms over 14 floors, 6 to a floor with a shared lounge, and the onsen at the top.

Google Hotels rates it 5 stars and the MICHELIN Guide lists it among Tokyo’s hotels. The official site likens the building, wrapped in a lattice of Edo komon patterns, to a stack of lacquered boxes.

What are the rooms like, and how big are they?

3 types, according to the official booking engine on 7 October 2026: Sakura, with 2 beds, 41 to 47 m²; Yuri, with a 180 cm king bed, 41 to 49 m²; and Kiku, the south-facing corner room, one per floor, 83 m² for up to 3 guests. All have tatami, a bathtub, a separate shower, free Wi-Fi and kimono-style room wear; you cannot choose the exact room.

The press fact sheet rounds the sizes: about 45 m² for Sakura and Yuri, about 80 for Kiku. For the night of 14 October, Kiku cost 275,128 yen for 2 against 205,432 for a Sakura.

Where is it, and is the area quiet?

At 1-9-1 Otemachi, in Chiyoda: the financial district between the Imperial Palace and Tokyo Station, with an Otemachi underground exit outside the entrance, as the official page says.

Inside it is silent; outside are offices. At weekends the area is quiet and several places are closed, a guest wrote in November 2024.

How far is it on foot to the station, the Imperial Palace and Ginza?

Computed on OpenStreetMap’s streets from the hotel’s coordinates: 11 minutes and 857 metres to Tokyo Station’s Marunouchi North Exit, 9 minutes to the Otemon gate of the Imperial Palace East Gardens, 16 to Nihonbashi bridge, 25 to Kanda Myojin shrine and 29 to the Ginza crossing.

The official site says 10 minutes from the station and Google Hotels 11, while a travel page on Trip.com claims about 5: the lowest figure does not hold up on the map.

How do you get there from the airports?

According to the official page: from Haneda 20 minutes by taxi or 40 by train, from Narita 60 minutes by taxi or 70 by train. The hotel has no shuttle; a private transfer is booked separately through the service the site links.

Google Hotels lists a paid airport shuttle and a local shuttle; the official site’s «At a Glance» panel says there is no shuttle service.

Is there parking?

Yes, entered from Hibiya-dori: 300 yen per 30 minutes from 7am to 10pm, or 5,500 yen overnight until noon the next day, according to the official page, which warns of building work around the entrance on Saturdays, Sundays and public holidays. The official sheet also shows where taxis drop off.

There is no electric-car charging, the site says; Google Hotels lists it among the amenities. A guest in March 2026 found the taxi entrance inside the car park, with no sign on the street.

Is there access to the sea or the water?

No: this is a city hotel, with no beach. The nearest water is the Imperial Palace moats, a few minutes away, and the river at Nihonbashi, where the hotel’s private cruise sets off: 60,500 yen per boat for 60 minutes, tax and service included.

Is there a pool?

No. In the «At a Glance» panel of the official site the pool is marked as absent, like the playroom and the meeting room, and no gym is mentioned. Google Hotels speaks of «indoor and open-air pools with geothermal water»: those are the onsen’s 2 baths.

2 guests, in 2020 and 2024, describe a pool and gym outside the building, for a fee of around 3,000 yen a visit; the site does not mention them.

Is the onsen water hot, and when is it open?

It is natural spring water, hot and saline, open from 3pm until 11.30am the next morning, according to the press fact sheet: you can bathe in the middle of the night. The site does not publish the water temperature.

A guest in March 2025 went back up at 4am.

Where do you eat, and what?

In the basement, according to the official dining page: the dinner «Lost Flavors of Japanese Home Recipes», 28,000 yen a head plus tax and 10% service, which makes 33,880 yen; and Sushi Otemon, 8 counter seats, 30,000 yen plus tax and service, in 2 sittings. Both are booked by 8pm the day before; non-residents book through TableCheck.

Room service brings light meals and drinks from 6am to midnight and a dinner menu from 5pm to 9pm, according to the dining page, read on 15 October 2026. In the floor lounge the sake and small dishes of «Taste of Edo at Dusk» are free. There is no bar; at lunchtime there are the light dishes on the room-service menu, and anyone wanting more choice heads out into Otemachi.

Is breakfast included? Is there half board?

No: the official engine’s rates are room only. Japanese or Western breakfast costs 5,000 yen a head plus tax and service, from 7.20am to 9.20am, booked by the day before, according to the dining page. The press fact sheet gives another version: 6,050 yen all in for breakfast in your room and 9,680 for the «Holistic Ryokan Breakfast» in the restaurant.

The engine also sells a 2-night rate with one dinner: for 18 and 19 December it came to 445,952 yen for 2, against 378,192 without dinner.

What is the spa like?

It is on the 17th floor, beside the onsen, and meant to follow a soak, according to the official page: body treatments with oils and with pouches of seasonal herbs, and facials with cosmetics of Japanese and Chinese botanicals.

The site gives neither its size nor its number of rooms. There is no sauna or steam room: a guest in February 2023 and one in May 2025 note it, and no official page names one.

What are the onsen rules, tattoos included?

The onsen is for guests only, with separate baths for men and women which you enter naked, as guests in November 2024 and April 2025 describe; you go up in your kimono from the room. On tattoos, Hoshino Resorts’ policy sets no ban but allows staff to refuse entry if tattoos make other guests uncomfortable.

Experience has shifted over the years: in 2018 tattoos were covered with stickers from reception, in March 2024 a guest with a large tattoo was turned away, while in 2025 and 2026 several tattooed guests bathed without trouble.

Is the spa included, and can outside guests use it?

The onsen comes with your stay; spa treatments are paid for and booked through your reservation’s confirmation page. The onsen is for guests only, the official site says, and no page offers a day pass to anyone not staying, although non-residents can book the restaurant and the sushi counter for dinner.

What are the onsen and spa hours?

The onsen opens from 3pm until 11.30am the next day. The spa works in slots at 11am, 3pm, 5.30pm and 8.30pm, and the hour-long massage runs between 11am and 9pm, from age 18, or 16 for some body treatments; everything is booked ahead.

Which treatments are there, and at what price?

According to the press fact sheet, treatments start at 28,050 yen for 90 minutes, tax and service included; the Shiki, with steamed herbal pouches, costs 33,880 yen for 90 minutes. The 2-hour Body Re-Modelling Session costs 27,500 yen for one person and 40,000 for 2, plus tax and service, on weekdays.

The Deep-Breathing Regimen, 3 days and 2 nights with 2 treatments, training, meals and a fragrance workshop, costs 157,000 yen a head plus tax and service, room not included, from age 20.

Can you go with children?

Yes. The official engine lets children up to 11 share their parents’ bed within the room’s capacity, and gives them their own bedding from age 4; there is a children’s dinner at 5,000 yen plus tax and service. The site lists no kids’ club or playroom.

A family with a baby and a 3-year-old found it very suitable in May 2026; breakfast and dinner have to be booked by the day before, with small children too. The spa takes guests from 16 for some body treatments and from 18 for the hour-long massage.

What is there besides the rooms?

The onsen and spa on the 17th floor, the restaurant and sushi counter in the basement, an OCHANOMA Lounge on every floor, open round the clock with free tea, sweets and drinks, and a shop, according to the official site. Free Wi-Fi, no smoking anywhere, no pets.

There are activities every day, most to be booked: according to the press fact sheet, the tea ceremony at 17,510 yen, incense at 2,662, morning kenjutsu at 6,000, a moss garden at 5,000, and a rickshaw tour from 53,000 yen per rickshaw; weekend gagaku is free. There are no meeting rooms.

Are there special offers?

On the official engine on 7 October 2026: the «Over 2 Nights Stay» rate, 25% off stays of at least 2 nights, non-refundable; the same with one dinner; and the «Winter Wellness Retreat» package for winter. The standard rate can be cancelled free up to 22 days ahead, then costs 10% and, in the last 3 days, the full amount.

Among the seasonal ideas on the autumn page: the moon-viewing cruise from 22 to 24 October 2026, at 93,760 yen for 2 plus tax and service, room not included, and moonlit kenjutsu until 30 November.

Can you hold a wedding or a private event?

The official pages read offer neither weddings nor events: in the hotel’s panel the meeting room is marked as absent. For an anniversary the booking engine adds a cake, flowers or fruit to the room, and the site has a «Celebratory Anniversary Plan»; a guest in August 2026 describes a surprise gift they had not asked for.

Is there a New Year’s Eve dinner?

There is no gala dinner. For the last New Year the winter page offered, from 30 December 2025 to 3 January 2026, year-end soba, a countdown, a New Year tea ceremony and calligraphy, all free; next winter’s dates are not yet published.

A guest in January 2025 describes a lavish New Year breakfast in the room. On the official engine, the nights of 30 and 31 December 2026 at the 2-night rate cost 258,792 yen a night for 2.

Are there golf packages?

No: no official page mentions golf. The hotel’s activities belong to Edo culture, from tea to rooftop kenjutsu, the rickshaw and the river boat.

Is it open all year? Are there closures?

Yes, it has been open all year since 2016: the restaurant, the sushi counter and the main activities are listed as «All year» on the official dining page, and the booking engine showed no closed days between October 2026 and January 2027. Several October nights were already sold out.

How much does a night cost?

On Google Hotels, read on 7 October 2026, a night for 2 adults cost 193,416 yen on 14 October, 211,872 yen on 2 November, 408,560 yen on 18 December, 538,272 yen on New Year’s Eve and 255,072 yen on 7 January 2027; Google’s calendar does not say whether those figures include taxes. These were historical single-night searches, including the near-term night of 14 October; the calendar read on 13 October 2026 showed a bookable run from 6 to 10 November at 249,784–262,272 yen for each individual night. On the official booking engine, read on 7 October 2026, the room-only Standard Rate for a Sakura or a Yuri was 205,432 yen for 14 October and 228,664 yen for 2 November, with the tip included and taxes calculated at check-out.

Beyond 30 days the engine sells stays of at least 2 nights: at the non-refundable 2-night rate, a stay from 18 December came to 189,096 yen a night and one from 7 January to 106,332 yen a night, for 2. These rates are room only; the official conditions say the tip is included and that actual taxes are worked out at check-out.

What do the reviews say?

On 7 October 2026 Google showed 4.4/5 from 1,157 ratings and Tripadvisor 4.6/5 from 581, with a Travellers’ Choice award and 4.9 for cleanliness, 4.8 for sleep, 4.7 for rooms and 4.0 for value.

In the 500 latest Google reviews, 73% of those who mention the staff are positive, 72% of those who mention the location and 71% of those who mention the rooms. For guests who find the bill fair, what earns it is the onsen and the service; meals are charged on top of the room, there is no bar and, on long stays, the room is fully cleaned every 3 days.

What taxes and extras are added?

For the room, the official engine’s conditions say «TIP INCLUDED» and that actual taxes are calculated at check-out and may change. Restaurant, breakfast and activity prices on the dining page exclude tax and a 10% service charge: the 28,000 yen dinner becomes 33,880.

You also pay for parking, for extra full cleaning of the room, 9,680 yen, and for early check-in, which guests put at 10,000 yen an hour in 2025 and 9,000 in April 2026.

What are the check-in and check-out times?

Check-in at 3pm and check-out at noon, according to the official site. You hand over your shoes at the entrance, then go up to reception and to the lounge on your floor, where staff explain how the stay works: in 2026, 3 Google reviews describe a long arrival, 40 minutes in March, 3 waits before the room in July and about 90 minutes in October.

Other hotels in the guide

A woman balancing on one leg before the spa’s tall windows at dusk, Tokyo’s towers below an orange sky.

Aman Tokyo

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Azabudai Hills from above: the gardens and paths among the trees, the planted roofs and the glass towers around them.

Janu Tokyo

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Tokyo Station’s red-brick building lit at dusk, with its south dome, the Marunouchi square and the towers behind.

The Tokyo Station Hotel

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Mount Fuji at sunset beyond the hills, above the city already lit, from a Park Hyatt window with a lamp glowing on the table.

Park Hyatt Tokyo

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The Imperial Palace moat with two swans on the water, trees along the bank and the pale tower of Palace Hotel Tokyo behind.

Palace Hotel Tokyo

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The hotel’s low pavilions on the Higashiyama hillside above a stone forecourt with a lantern and a maple, with Ichinen-zaka and a few walkers to the right.

Park Hyatt Kyoto

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A dark timber pavilion with a pitched roof among autumn maples in red and gold and the cedars of the forest.

Aman Kyoto

26 rooms and pavilions in a garden in the Takagamine forest, with an onsen and Taka-An, a 22-minute walk from Kinkaku-ji

The Kajiimiya Gate lit at night: the tiled roof above the open doors, lanterns on either side and the green garden beyond the threshold.

Hotel The Mitsui Kyoto

160 rooms on the Mitsui family’s old estate opposite Nijo-jo Castle, with a 1,300 m² garden and a hot spring beneath the hotel

The hotel at dusk from the far bank of the Kamo: a long, low building under sloping roofs, beyond the trees and the water running over the stones.

The Ritz-Carlton, Kyoto

134 rooms of 50 to 212 m² on the Kamo River, a 20-metre pool and Mizuki’s 4 kitchens, in downtown Kyoto

A cabin terrace sofa facing cherry blossom and Mount Fuji

Hoshinoya Fuji

Japan’s first glamping resort, on Lake Kawaguchi: 40 concrete cabins in a pine forest, a fire on the Cloud Terrace and Fuji across the water, when the clouds allow.

A guest room with a round table by the window and Osaka Castle among the trees

Patina Osaka

A 20-storey tower beside Osaka Castle Park: a pool facing the trees, a Basque grill on level 19 and the castle at the window, in the right room.

Amanemu’s pool at dusk, its edge on the wooded shore of Ago Bay

Amanemu

Aman’s hot-spring resort on Ago Bay: a spring-fed bath in every suite and villa, a 2,000 m² spa with open-air pools and, since June 2026, dinner in the rate.

This guide is written with Lumina, the marketing system for hotels.