Hyatt Ziva Cancun

Yes. The current hotel FAQ welcomes all ages. Turquoize is for guests aged 18+, while La Bastille and certain bars have their own adult-only rules.

Google Hotels, read on 17 October 2026, showed 7,245 pesos for 20 October 2026, 9,494 pesos for 1 November 2026 and 9,333 pesos for 1 December 2026, each for one night taken alone for 2 adults. The October price is for a night only a few days after the reading; the lowest bookable run is 10–12 September 2027, from 9,034 to 9,390 pesos for an individual night. For 7 nights booked together from 16 November to 23 November 2026, the lowest seller listed on Google asked 15,851 pesos a night and the hotel’s own listing 21,071 pesos a night. The calendar does not identify the room, meal plan, seller or whether taxes and fees are included.

The hotel’s inclusions cover meals, drinks, entertainment, fitness facilities, daily activities, non-motorised water sports, the minibar and Wi-Fi. Tips are included; certain bottles and premium dishes have separate charges.

The official exclusions include spa and hydrotherapy, transfers, excursions, double-deck cabanas, laundry, babysitting, certain bottles, lobster, premium meat cuts and private dinners. Individual packages can add inclusions.

The municipal environmental sanitation levy is 70% of the daily UMA per occupied room and night. The 2026 daily UMA of 117.31 pesos gives a calculated 82.12 pesos per night for 2026. This is separate from state VISITAX: the government portal requires the contribution from all foreign tourists, including children, and issues individual QR codes. Sources read on 17 October 2026.

I would begin with the Resort View Master rooms: 55 m², with a published capacity of 4 in the King with sofa bed and 5 in the Double. Pyramid Swim-Up rooms require every occupant to be at least 13; Turquoize starts at 18.

The hotel’s explanation gives Ocean View a partial sea view and Oceanfront an open panoramic view. Some room photographs show an indicative bed layout.

The current FAQ says they can be allocated on arrival, subject to availability. Specific rooms are assigned at check-in; upgrades incur an additional charge.

The Turquoize suites are for ages 18+, with a balcony hot tub or semi-private pool access in the Sky Swim-Up categories. They include the tower’s rooftop pool and Punta Vista, with a separate check-in and additional services.

Punta Vista is exclusive to Turquoize guests. Its current dining page, read on 17 October 2026, lists hours of 11:00–19:00.

Hyatt calls these pools semi-private, shared by rooms. The Pyramid Swim-Up categories are for ages 13+; Turquoize Sky Swim-Up suites are for ages 18+.

The Moongate serves Asian dishes and teppanyaki; Lorenzo’s has wood-fired pizza, pasta and risotto; Habaneros serves Mexican food and seafood beside the beach. Tres Cervezas is the resort brewery and Pasteles its dessert parlour.

The hotel FAQ describes first-come, first-served dining. Restaurant schedules can change on evenings with themed events. Chef’s Table requires a Gourmet Concierge reservation and has limited seating.

The dress code varies: Smart Casual at The Moongate and for dinner at Lorenzo’s, pool attire at Punta Vista. The FAQ restricts bars to ages 18+, La Bastille to adults and Tres Cervezas to adults after 21:00.

The FAQ lists both, with help for specific dietary requirements.

Yes: 24-hour suite service is part of the all-inclusive plan. Liquor service runs from 11:00 to 23:00.

The hotel’s home page lists a dual-temperature whirlpool, steam room, sauna, cold plunge, massage waterfalls and 14 treatment rooms, plus outdoor cabanas. The spa’s page gives hours of 09:00–21:00.

Both appear among the all-inclusive exclusions. Treatments and circuit access follow the spa’s tariff; the pages read give no separate hydrotherapy day-pass price for outside visitors.

Yes. Delphinus Punta Cancun identifies its location inside Hyatt Ziva and lists hours of 09:00–17:30. A hotel stay does not include a dolphin swim; buying a dolphin-swim ticket does not provide access to the resort’s amenities.

Hyatt gives an estimated 30-minute drive from Cancun International Airport. Transfers cost extra: the transport page lists a standard private return transfer at USD 118 per vehicle for up to 6 passengers, read on 17 October 2026.

The transport page lists covered parking for 130 vehicles and complimentary valet for resort guests, subject to space.

The current policy allows service animals and excludes pets.

The accommodation page gives check-in from 15:00 and check-out at 12:00. The FAQ requires a credit card for a pre-authorised deposit hold.

The hotel states that it is wheelchair accessible and offers equipped ground-floor suites. The Oceanfront Lighthouse Suite has a staircase entrance to its living room.

Sun-Kissed Savings covers stays through 20 December 2027, with bookings through 2 November 2026 at 23:59, GMT−05:00. Its terms are per room per night based on double occupancy, excluding taxes and fees; no fixed discount percentage is published.

The Five Elements Ballroom measures 558 m² and takes up to 500 in theatre or reception layout. Sahara Beach takes receptions of up to 500, while the Cliff Gazebo lists 200 guests. The venue page read gives no general wedding price.

The offers and dining pages read on 17 October 2026 do not publish a dated 31 December 2026 gala menu, programme and price.

Google, read on 17 October 2026 for the exact Punta Cancun property, listed 4.5/5 from 7,595 reviews. Among the 2,000 reviews collected for the guide, 1,331 have text; a review’s publication date does not establish its stay date.

The Sun-Kissed Savings offer, read on 17 October 2026, covers stays through 20 December 2027. The official pages consulted that day publish no seasonal opening or closing dates for the resort.

The address is Blvd. Kukulcan, Manzana 51, Lote 7, Punta Cancún, 77500 Cancún, Mexico, in Cancun’s Hotel Zone. Hyatt lists on-site entertainment and daily activities. Quietness in individual suites or on the street has not been verified.