Grand Velas Riviera Maya

Meals and drinks in the restaurants, in-suite service and activities included in the resort’s programme. Selected wines and spirits, spa treatments, excursions and transfers carry extra charges. The official FAQ includes taxes and gratuities in its description of all-inclusive; individual rates keep their own conditions.

Google Hotels, read on 17 October 2026 for 2 adults, showed 18,527 pesos for 17 October 2026, 18,692 pesos for 1 November 2026 and 17,746 pesos for 1 December 2026, each a dated single-night figure. The bookable run from 25–28 November 2026 showed 17,819–18,529 pesos per calendar night. The calendar has 319 priced nights; it does not identify the suite or meal plan, or say whether tax is included. This is a displayed nightly-price reading, separate from a quote for a continuous stay.

Zen Grand has 254 suites among trees and a beach shuttle; Ambassador has 195 suites near the sea and clubs; Grand Class has 90 sea-facing suites with terraces and private pools. Restaurants and shared spaces follow their individual age rules.

The official catalogue has 11 categories. The current booking flow lists Zen Nature and Zen Pool at 110 m², Zen Family 220 m², Ambassador Ocean View and Pool 118 m², Ambassador Family 236 m² and Grand Class 128 m². Governor and Presidential areas come from their specific room pages and are labelled in the cards.

Grand Class suites welcome children: the Oceanfront page permits up to 3 adults and 1 child aged 0–15. The Grand Class pool remains for adults. Specific pages list Piaf and Bistro as 12+; Cocina de Autor welcomes children over 12.

On the complimentary shuttle, available 24 hours a day. The resort FAQ gives a journey of 2–3 minutes. Ambassador and Grand Class occupy the beach side of the property.

All 3 sections have pools. Grand Class has an adults-only oceanfront infinity pool, also available to adults staying in the other sections. Published hours are 9am–7pm. Pool Suites have a private plunge pool.

Treatments cost extra. The Water Ceremony accompanies spa treatments of at least 50 minutes; the official 2026 tariff prices it separately at 2,353 pesos, or USD 112, per day. Beauty-salon and outdoor-cabin services do not carry that benefit.

The main spa’s minimum age is 16 and its hours are 9am–7pm. Jungle Kids’ Spa serves ages 5–12. The tariff read does not establish unrestricted access for people staying elsewhere: the Water Ceremony price is not a pass for the whole resort.

Cocina de Autor serves creative cuisine; Piaf French, Frida Mexican, Sen Lin Asian and Lucca Italian cooking. Azul and Chaká also serve breakfast and lunch, while Bistro serves breakfast and lunch. The resort recommends dinner reservations. At Cocina de Autor a no-show costs hotel guests 850 pesos per person; cancellation is free up to 48 hours beforehand.

An included Kids’ Club for ages 4–12, a Teens’ Club, Baby Concierge and 2-bedroom Family Suites. Jungle Kids’ Spa offers separate treatments for ages 5–12. Individual restaurant age rules matter when planning dinner.

Google showed 4.8/5 from 4,205 ratings on 17 October 2026. We collected 2,000 reviews, 1,050 with text. The comparison uses the latest 500 text reviews, dated 19 March 2023–15 October 2026. The 4,205 ratings include reviews outside that sample.

The measured road route from Cancún CUN is around 51 km and 45 minutes; Quinta Avenida is 8.5 km and around 14 minutes away. These times exclude traffic and airport waits. The resort’s airport transfer costs extra.

The resort offers valet parking. Its official location page does not publish a price.

Check-in is from 3pm and check-out at noon. Guests may continue to use the pool and beach after check-out, but food, drinks and services used after noon carry extra charges.

The resort’s FAQ does not permit pets.

The FAQ describes 2 adapted ground-floor suites in each of the 3 sections, doorways of 36–46 inches, restaurant and bar ramps, and a ramp towards the beach. That list describes published facilities and does not establish that every room suits every access requirement.

The resort states one wedding per day, with beach, garden, chapel, poolside and indoor venues. Reserving a date and space requires non-refundable deposits of 5% of the event cost and 5% of the room-block cost. The total depends on the venue, menu and guests.

The Festive – Last Chance offer can be booked until 15 November 2026 for stays from 15 December 2026 to 5 January 2027. It includes USD 50 spa credit per adult per night and a photo session; digital photographs cost extra. The offer read publishes no menu, price or programme for a 31 December gala dinner.

The official booking flow, read on 17 October 2026, sold rooms across the 3 sections for 20–23 October and 11–14 November 2026. Work on one section was documented during 2026.

Yes. The Fall Special, read on 17 October 2026, takes bookings until 31 October for stays from 1 September to 30 November 2026. It adds USD 50 spa credit per adult per night and a 45-minute photo session to the all-inclusive stay.

The credit applies to treatments lasting at least 50 minutes. It excludes the Water Ceremony, beauty salon, spa boutique and Spa Cabanas; it cannot be accumulated, transferred, redeemed for cash or combined with another spa promotion. The photo session includes no digital photographs: optional purchases cost USD 45 each.

The offer covers new individual bookings, excludes groups and weddings, and cannot be combined with other promotions.