3 pools among the palms
The 3 outdoor pools add to the sea. A July 2026 review distinguishes the central pool, another by the suites and a 3rd beside the spa, describing the pool by the suites as adults-only.
Maroma, A Belmond Hotel
Maroma, A Belmond Hotel, sits on the Riviera Maya beach between Cancún and Playa del Carmen: 72 rooms, suites and villas, with Latin America’s first Guerlain spa.
A week here, month by monthFor families with children aged 4–12, the children’s club offers cooking, music and art; Google’s lowest seller showed single nights for 2 adults from MXN 17,471. If evenings mean walking out to bars, choose a stay in town instead.
Official rooms and rates Maroma Spa by GuerlainWould you go?
Keep it among your hotels and see it on the budget globe, month by month.Like a regular
A room facing the sea
For 2, I would ask for a Deluxe Ocean View Room if seeing the Caribbean from the room matters more than looking into the gardens.
The August week to try
Each night of 3–9 August 2027, searched alone, showed MXN 17,471–18,265 on 16 October 2026; 28 January 2027 reached MXN 121,362. I would compare those August dates first.
The airport transfer bill
For Cancún airport, the electric Mercedes costs US$190 each way for 2–3 passengers, depending on luggage; the SUV costs US$210 each way for up to 5 passengers, read on 16 October 2026.
Before the spa appointment
Book the spa before arrival, as its guidelines strongly recommend; they invite you to arrive at least 30 minutes before the appointment to change. For changes or cancellations, the spa asks for at least 24 hours’ notice to avoid the full charge.
What Maroma is
The 2023 reopening kept Maroma’s white buildings and brought Mexican craft into the rooms: hand-painted tiles from Jalisco, woven textiles and heavy wooden shutters. Gardens run up to the doors, and the sand meets the oceanfront terraces. There are 3 outdoor pools, making a day moving between different patches of water easy on foot.
Spend time choosing the room. Deluxe Garden View Rooms measure 31–39 m²; an Oceanfront One Bedroom Plunge Pool Suite has 79–87 m² and its own pool on the terrace. At the other end, Villa Maroma has 370 m², 4 king beds and space for 10.
Casa Mayor starts the day with tacos and quesadillas made to order, then serves Mexican dishes at lunch and dinner. At Woodend, seafood and meat go over a live fire; Bambuco pairs cocktails with Asian-influenced small plates. When the rate includes breakfast, it is served at Casa Mayor. Lunch, dinner and drinks cost extra unless covered by that rate.
The Guerlain spa has 9 treatment rooms, 2 for couples, alongside its water circuit, Temazcal and Melipona bee sanctuary. It deserves time in the itinerary: the Spa Retreat package, for instance, requires 3 nights and includes a 60-minute massage for 2.
In the Lumina Guide
Lumina Guide 2027
Maroma, A Belmond Hotel, sits on the Riviera Maya beach between Cancún and Playa del Carmen: 72 rooms, suites and villas, with Latin America’s first Guerlain spa.
Distinctions
Our reading, point by point
What we found reading the hotel’s own pages, one thing at a time.
Location
On Maroma Beach, around 20 minutes by car from Playa del Carmen
Character
White buildings, Jalisco tiles and Mexican textiles following the 2023 redesign
Rooms
16 room, suite and villa types, up to the 370 m² Villa Maroma
Food and social life
Mexican cooking at Casa Mayor, the grill at Woodend and cocktails at Bambuco
Wellness
A 9-room Guerlain spa, water circuit, Temazcal and Melipona bee sanctuary
The 5 things that matter, as guests tell them
What do Maroma’s guests say? They write it in their reviews, even those who only came for a drink or dinner: we read every one and tell the 5 things that matter, from the location to the bill.
Location
9 in 10 guests who mention it are happy with it. The beach and the quiet make this a place to stay put; Playa del Carmen is a drive away.
Room
9 in 10 guests who mention it are happy with it. Guests return to the comfortable beds, Mexican textiles and the pillow menu.
Staff and service
Nearly every guest who mentions it is happy with it. Guests recall coffee at their chosen time, thoughtful touches in the room and service on the beach.
Breakfast
Breakfast at Casa Mayor brings Mexican dishes and freshly made tortillas alongside international choices.
The numbers, and how we count them
| What | Score out of 10 | Guests who mention it | Happy |
|---|---|---|---|
| Location | 8.4 | 49 | 90% |
| Room | 8.1 | 31 | 90% |
| Staff and service | 8.9 | 105 | 95% |
| Breakfast | 8.3 | 18 | 94% |
| Price | – | 7 | 29% |
The scores come from 130 Google reviews with text, left from 11 September 2023 to 6 October 2026. The other hotels are the ones weighed for a stay on the Riviera Maya: for each we read its latest 500 Google reviews with text, or all of them where there are fewer, as of 16 October 2026. The score is the average of what they say, from 0 if they speak of it very badly to 10 if they speak of it very well. Where only a few mention something, the score stays close to the guide’s average: a handful of voices does not make a reputation.
The hotels we weigh it against on the Riviera Maya:
- Chablé Maroma
- Banyan Tree Mayakoba
- Rosewood Mayakoba
- Etéreo, Auberge Collection
Price: for two on the night of 4 August 2027, from 17,471 pesos (seen on Google Hotels on 16 October 2026).
What a night costs, season by season
From 3 May to 11 September 2027, the calendar’s single-night prices for 2 adults range from MXN 17,471 to MXN 31,299. I would compare those dates before the winter stretch from 7 January to 2 May 2027, which shows MXN 24,676–121,362 a night.
| Period | Mexican pesos a night |
|---|---|
| 16 October to 17 December 2026 | 18,072–80,196 |
| 18 December 2026 to 6 January 2027 | 35,026–102,755 |
| 7 January to 2 May 2027 | 24,676–121,362 |
| 3 May to 11 September 2027 | 17,471–31,299 |
The lowest seller’s price on Google Hotels for each night searched alone for 2 adults, read on 16 October 2026; room, meals and tax inclusion are unspecified, and this calendar stops on 11 September 2027. Lone high nights in 2026 are listed separately: 26 October at MXN 38,890, then 4 November at MXN 34,730 and 25 November at MXN 119,205. Booked as 7 nights from 16 November 2026, the lowest seller Google listed that day asked MXN 35,956 a night; the hotel’s own listing, MXN 38,175.
From the pool to the rooms and garden
The pool among palms, objects in reception, a bed with striped cushions, fruit and guacamole in a room, and an interview in the garden.
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The beach, the grill and Guerlain’s bees
Between swims and dinner: the water circuit, honey-based treatments and a cocktail beneath Bambuco’s arch.
Maroma Spa by Guerlain
Open 9am–9pm, with 9 treatment rooms, a sauna, steam room, swimming pool, jacuzzi and cold plunge. A 60-minute Imperial Relax massage is MXN 5,450 including 16% tax, with service extra (treatments, spa details). Hours and prices read on 16 October 2026.
Breakfast at Casa Mayor
Breakfast runs 7am–11am: tacos and quesadillas made to order, at tables facing the sea. Included breakfast is served here; room service costs extra. Lunch is 11:30am–4pm, dinner 6pm–11pm, with the last sitting at 9:30pm. Hours read on 16 October 2026.
Woodend’s live-fire cooking
Open 6pm–11pm to residents and outside diners, with seafood and meat from the grill. The menu includes blue shrimp with green mango and charred almonds, oyster crudo with pineapple and lemongrass, and Mayan rice with maitake mushrooms. Hours read on 16 October 2026.
A drink at Bambuco
Open 5:30pm–11pm, including to outside guests, for cocktails, mezcal and Asian-influenced small plates. Tomato Is A Fruit brings together blanco tequila, strawberry, tomato and coconut. Hours read on 16 October 2026.
From the Temazcal to the bees
The wellness programme includes a 90-minute Temazcal, a 60-minute apothecary workshop and a 30-minute Melipona sanctuary visit. The 120-minute Bee Healing Ritual combines exfoliation, massage with warm herbal pouches and a scalp ritual.
Good to know before you book
Maroma offers stays with breakfast. Included breakfast is at Casa Mayor; lunch, dinner and drinks are charged separately unless covered by the selected rate. Service is included in the room rate and is not included as standard in restaurants and bars; tipping is at guests’ discretion (FAQ read on 16 October 2026).
Sargassum can reach the beach. The hotel’s FAQ describes daily checks at 7am and removal using machinery. An August 2026 couple still swam in the sea despite incoming weed; a February guest found the beach clear.
The spa recommends booking before arrival and arriving 30 minutes before a treatment. Cancellations or changes within 24 hours incur the full charge under its guidelines.
Pets weighing up to 28 lb are welcome for a non-refundable USD 200 per pet, per stay. Dogs must remain on a lead around the property (FAQ).
Only some areas are wheelchair accessible. The hotel can place ramps with advance notice, according to its FAQ; request the room location when booking. Accessibility along the route to the beach is not documented.
Maroma’s 16 room, suite and villa types
Getting to Maroma
Fly into Cancún, then follow the coast by car.
| Address | Carretera Cancún–Tulum, Km 51, 77710 Riviera Maya, Quintana Roo, Mexico |
|---|---|
| From Cancún | Around 40 km and 30 minutes by car from CUN airport, according to the hotel’s FAQ; traffic can extend the drive. |
| Private transfer | USD 190 each way for an electric Mercedes carrying 2–3 passengers, depending on luggage; USD 210 for an SUV taking up to 5 (official transfer prices). |
| Playa del Carmen | Under 20 km and around 20 minutes by car. The hotel’s location page allows around an hour for Tulum and 2.5 hours for Chichén Itzá. |
| Arrival and departure | Check-in from 3pm, check-out at noon (FAQ). |
The hotel’s driving estimates and prices, read on 16 October 2026.
Maroma on the Riviera Maya
Carretera Cancún–Tulum, Km 51, Quintana Roo
Loading map…
Recommended for you
A day at Maroma
7am
Start at Casa Mayor
Begin with tacos and quesadillas made to order, before leaving the breakfast table facing the Caribbean.
The morning
Step onto the terrace
In a Junior Suite, take the morning slowly on the covered terrace, looking towards the gardens or sea.
The afternoon
Pause at the spa
At Maroma Spa by Guerlain, choose time between the sauna, hydrotherapy circuit and cold plunge.
5.30pm
Try a Bambuco cocktail
Bambuco opens with signature cocktails and small plates with Asian influences.
6pm
Dine from the grill
Woodend opens for fish and meat cooked over an open fire, with plant-based dishes also on the menu.
Maroma Belmond reviews
On 16 October 2026 Google showed 4.7/5 from 738 reviews. We read the 111 reviews longer than 40 characters dated since the 3 August 2023 reopening; the overall Google score also includes earlier years. These are guests’ accounts, some covering a meal or visit, without independent verification of a stay.
Guest voices
GoogleCoffee at the chosen time
A September 2026 guest recalls coffee delivered on time each morning, a pillow menu and Mexican dishes at breakfast. At Woodend, even choosing a steak knife became part of the memory.
Google · September 2026Read the review
GoogleSwimming despite the seaweed
In August 2026, a couple describes incoming sargassum and the team’s constant work to remove it. They still swam in the sea and enjoyed the food from breakfast through dinner.
Google · August 2026Read the review
GooglePools and a room upgrade
A July 2026 guest distinguishes the 3 pools and recalls the quiet and pillow menu. They booked a Garden View Junior Suite and received an upgrade.
Google · July 2026Read the review
GoogleBack after their wedding
In March 2026 a couple writes about a 3rd stay, following their wedding here the previous April. They recall a bookmark left in a book and their wedding cake recreated for the return.
Google · March 2026Read the review
Questions before booking
What kind of hotel is Maroma, and when did it reopen?
A Belmond beachfront resort on the Riviera Maya between Cancún and Playa del Carmen, with 72 rooms, suites and villas, 3 outdoor pools and 4 restaurants and bars. It reopened on 3 August 2023 following a redesign, according to the official site and Belmond’s reopening release.
Which room, suite or villa should I choose?
Deluxe Garden View Rooms have 31–39 m² for 2; Deluxe Ocean View Rooms have 28–41 m², also for 2. For 3, Garden View Junior Suites have 50–59 m² and Ocean View Junior Suites 42–52 m², alongside the one-bedroom suites. The Oceanfront One Bedroom Plunge Pool Suite has 79–87 m² and a private pool; Pavo Real has 85 m² with a pool and shower on the terrace. 2-bedroom suites take 5, with 106–115 m² and a pool, or 114 m² without. Villa Xuxú has 106 m²; Villa Mariposa has 116 m²; Villa Maroma has 370 m² for 10. All 16 types appear in the current booking catalogue and the room cards above.
How much is a night at Maroma Belmond?
Google Hotels, read on 16 October 2026 for 2 adults, displayed 19,987 pesos (MXN) for the night of 3 November 2026, 19,942 pesos on 16 December 2026, 28,788 pesos on 23 January 2027 and 25,785 pesos on 6 April 2027. These are calendar prices for individual nights, with the room, meals and tax inclusion unspecified; they do not quote a continuous stay. No price appeared for 5–7 November, which does not establish a closure.
Is Maroma all inclusive?
The official FAQ says Maroma does not offer an all-inclusive stay. When included in the rate, breakfast is at Casa Mayor. Other meals, cocktails and spa treatments cost extra unless covered by the selected rate: Spa Retreat includes a massage for 2. Check the rate for included meals, treatments and credits.
Is breakfast included, and where is it served?
Included breakfast is served only at Casa Mayor, daily 7am–11am, with tacos and quesadillas made to order. The FAQ says room-service breakfast is charged separately. Stay a Little Longer and Spa Retreat both expressly include daily breakfast. Read on the official pages on 16 October 2026.
What are the restaurants and bars?
Casa Mayor serves Mexican cooking: breakfast 7am–11am, lunch 11:30am–4pm, dinner 6pm–11pm, with the last sitting at 9:30pm. Woodend by Curtis Stone serves from the wood-fired grill 6pm–11pm and welcomes outside diners. Bambuco opens 5:30pm–11pm for cocktails and Asian-influenced small plates. Freddy’s Beach Bar is the casual beach address. The hotel says every restaurant offers vegan, vegetarian and gluten-free choices. Read on the official pages on 16 October 2026.
What is Guerlain spa like, and is it included?
Maroma Spa by Guerlain opens daily 9am–9pm, with 9 treatment rooms, 2 for couples, a sauna, a circuit with a steam room, swimming pool, jacuzzi and cold plunge. Treatments carry a charge: Imperial Relax is MXN 5,450 for 60 minutes; Bee Healing Ritual is MXN 10,650 for 120 minutes. These prices include 16% tax, with service extra. The official pages read give no separate water-circuit admission price. The Spa Retreat includes a 60-minute massage for 2 with a minimum 3-night stay. Read on the official pages on 16 October 2026.
Can outside guests use the spa, and is there a resort day pass?
The Guerlain spa welcomes outside guests. The resort does not offer a day pass to its wider facilities: the beach and pools are for staying guests. Woodend and Bambuco also admit outside guests for dining and drinks.
When should I book the spa, and what is the cancellation policy?
The spa guidelines strongly recommend booking before arrival and invite you to arrive 30 minutes before a treatment. Changes and cancellations need at least 24 hours’ notice to avoid the full charge. For under-16s, a parent or guardian must book and check them in; closed-door treatments require the guardian in the room throughout. Read on the official pages on 16 October 2026.
Does Maroma welcome children?
Yes. La Casita Encantada is for ages 4–12, in an air-conditioned palapa among the trees, with 6 daily activities including cooking, music, pottery and leaf art. 2-bedroom suites and Villas Xuxú and Mariposa take up to 5; Villa Maroma takes 10, according to the current catalogue.
How many pools are there, and which rooms have private pools?
The official site lists 3 outdoor pools. The booking catalogue lists private pools for the one- and 2-bedroom Oceanfront Plunge Pool Suites, Pavo Real and all 3 villas. It does not list them for Deluxe Rooms or Junior Suites. The pages read give no general pool timetable or water temperature.
Does Maroma Beach get sargassum?
It can arrive. The FAQ describes checks at 7am daily and machinery to collect and remove it. In August 2026 a couple found incoming weed but still swam; a February 2026 guest found the beach clear. Cleaning cannot guarantee the sea conditions on future dates.
What is the pet policy?
The FAQ welcomes pets up to 28 lb for a non-refundable USD 200 per pet, per stay, with dogs kept on a lead. Beds, bowls, waste bags and beach amenities are supplied, alongside a dog menu. The fee is published by the hotel in US dollars. Read on the official pages on 16 October 2026.
How far is Cancún airport, and is there a transfer?
The hotel estimates around 40 km and 30 minutes by car from CUN. Its private transfer costs USD 190 each way in an electric Mercedes for 2–3 people depending on luggage, or USD 210 in an SUV for up to 5. Prices were read on 16 October 2026; traffic affects journey time.
How far are Playa del Carmen, Tulum and Chichén Itzá?
The official location page allows around 20 minutes by car for Playa del Carmen, an hour for Tulum and 2.5 hours for Chichén Itzá. The FAQ places Playa del Carmen less than 20 km away. These are the hotel’s estimates and depend on traffic.
What are check-in and check-out times?
Check-in starts at 3pm and check-out is at noon, according to the official FAQ. Read on the official pages on 16 October 2026.
Is service included, and should I tip?
Service is included in the room rate, while it is not included as standard in restaurants and bars. Tipping is at the guest’s discretion. Spa prices include 16% tax, with service extra. Read on the official pages on 16 October 2026.
Are there offers for longer stays?
Stay a Little Longer discounts the 4th night of consecutive stays from 1 October 2026 to 30 May 2027, with a minimum 4 nights and breakfast at Casa Mayor, subject to availability and blackout dates. The page gives no percentage. The Spa Retreat requires 3 nights and includes breakfast for 2 and a 60-minute massage for 2; festive dates, Signature Suites and Villas are excluded. Read on the official pages on 16 October 2026.
Can Maroma host weddings and business events?
Yes. The official site lists 9 event venues, meetings, conferences, incentive stays and buyouts. For weddings, the FAQ gives space for up to 200 guests, with civil, religious and Mayan ceremonies and a bespoke price; no fixed wedding-package price is published.
Is Maroma wheelchair accessible?
Some areas are accessible. The official FAQ says ramps can be placed with advance notice. Accessibility along the full route between the chosen room, restaurants, pools and beach is not documented.
Is there a gym?
The official site lists a 24-hour fitness centre. The FAQ describes weights, machines and treadmills; the wellness programme offers yoga, Pilates and personal training. Read on the official pages on 16 October 2026.
Do I need a car at Maroma?
For outings, the hotel can arrange taxis to Playa del Carmen, around 20 minutes away by car. Cancún airport is around 30 minutes away by car, by the hotel’s estimate.
Does Maroma have parking, a garage or valet parking?
The FAQ and location page read on 16 October 2026 give no parking, garage or valet details or charges. Availability and any complimentary parking remain unconfirmed.
Does Maroma offer a New Year’s Eve dinner or gala, and what does it cost?
Yes. For 31 December 2026 the official programme, read on 16 October 2026, lists dinner at 7pm at Woodend or Casa Mayor, priced at MXN 10,000 and MXN 8,500 respectively. It does not specify whether the price is per person, which drinks are included, how tax and service are treated, or whether dinner is compulsory for staying guests.
Is Maroma open all year, and are there seasonal closure dates?
The FAQ and booking catalogue read on 16 October 2026 give no annual opening or seasonal closure calendar. Stay a Little Longer covers stays from 1 October 2026 to 30 May 2027, and the festive programme lists New Year’s Eve dinner on 31 December 2026; opening on every day of the year remains unconfirmed.
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