Find your way around Lumina
Know where to ask a question, plan a campaign, create content and find your saved work.
Lumina keeps your hotel research and marketing work in one workspace. You can ask a question in Concierge, plan a campaign in Atelier, create an article or email, and find saved work in Library.
In Lumina Use the sidebar and the property switcher.
On this page
Choose the right place
| Item | What it means |
|---|---|
| Home | Start a request or return to recent work. |
| Concierge | Ask questions, work with files and request changes. |
| Atelier | Plan campaigns and work on their pieces. Its views include the calendar and enabled planning tools. |
| Library | Find saved content and images. |
| Create | Open the dedicated article, newsletter, social or ad tool. |
| Intelligence | Explore guest, competitor, market, website and search research. |
| Context | Read the hotel knowledge, brand kit and documents behind your work. |
Switch properties
Use the property switcher to move to another hotel you can access. Your current property is marked in the menu. The menu also provides Property setup and property management where your role allows them.
Switch first, then begin the request. Check the property name again when moving between hotels with similar branding.
Return to a conversation
Recents keeps your conversation history within reach. Open a conversation to continue it. Its menu offers naming, pinning and removal controls; the list can also be filtered and collapsed.
The workspace may show fewer tools than a teammate’s account. Property permissions and enabled features determine which entries are available. For example, Sitemap, Content plans, Audience Playbook and Heritage are not enabled everywhere.
Find work and follow progress
Use the search in the app header to find a page, tool, saved piece or conversation. Open Inbox to follow work being created and return to a finished draft when it is ready to review.
Common questions
Where should I start?
If you already know what you need, open the relevant creation tool. If you are still deciding what to say, start with a question in Concierge or look at the guest research in Intelligence.
Can I work with more than one hotel?
Yes, when your account has access to more than one property. Use the property switcher before starting work so Lumina uses the right hotel information.